Generic Health Check reports

Available from May 2026, Generic Reports are an alternative to the existing standard Digital Health Check report that provide deeper analysis. Use Generic Reports to group Health Check events around metadata, such as device type or page URL.

  • Currently, Generic Reports can only be created for Digital Web
  • Retroactive data for Generic Reports can only go back within the current month of when it has been set up. For example, if a new report is set up on 5/20/26 it can only analyse data from 5/1/26. Data from 4/30/26 and before is not accessible to the report.

Prerequisites

Customer prerequisites

  • Domains for Digital Analytics services have been added to the allow list for any Content Security Policy (CSP)
  • If you are already an active user of Digital Health Check, then this step is already completed. No further configuration is needed.

Set up a Generic Report

Follow these steps to set up a Generic Report:

  1. Submit a support ticket through help.medallia.com for a new Digital Health Check report to be set up with Device Type or Page URL. You must provide the property ID (preferred) or property name you would like this set up for.
  2. Medallia support create the report and provide the Report ID on the ticket. Support does not create the report inside of Medallia Experience Cloud
  3. The administrator creates a new Digital Health Check module in Admin Suite, and adds the new Report ID. To set this up follow the procedure at Set up Digital Health Check.

FAQ

  • Can an existing Digital Health Check report be converted into a Generic Report?
    • No, existing reports cannot be converted into a Generic Report.
  • Can you set up an account-wide Generic Report?
    • Yes, with the caveat that new properties added to the account will not be added to the report
  • How do I filter? Can I filter in the GUI?