2026 QY2 Digital Feedback release notes

From 24th May 2026

Documentation changes

The Digital Feedback In-app Mobile SDK administration documentation is updated to match the new V2 integration that has been deployed across the majority of customers.

21 May 2026

Resolved issues

Digital Web

  • Visitors using Safari's Site Isolation feature experienced a WebKit bug where responses to required select and text fields were not sent correctly.

11 May 2026

Release highlights

All property types

  • Added translation support for the "Open in New Tab/Window" screen reader notification when links are added to static text components in the form.

  • Links added to static text components are announced by screen readers to open in a new tab for Digital Web or a window for Digital In-app SDK and Digital Anywhere.

Digital Web

  • New progression options have been added to the survey flow, and by combining these options, surveys feel dynamic, easy to complete, and respectful of the limited screen real estate on mobile devices. These options rely on multi-page surveys that have a single question on the page. Each of the features can be enabled separately or used together:

    • Auto-advance progresses through the multi-page survey automatically after each question is answered. This greatly reduces the number of clicks required, encouraging a higher response rate.
    • Auto-submit enables the survey to automatically submit after a question is answered. This can be used for single question surveys or on the last page of a multi-page survey, enabling surveys to be completed more quickly, driving a higher completion rate.
    • Partial view controls how much of the web page renders a survey, with a maximum height of 50% (half) of the total viewport. Combine with the other features listed above and surveys that use a single question on the page to create a smooth non-intrusive mobile user experience.
    Note: Auto-advance and auto-submit are new, experimental features. Medallia strongly recommend evaluating these capabilities against your organization's internal accessibility standards before enabling them in a live environment.

    See Survey flow for more information.

  • Use flexible URL routing to support custom domains as a proxy for the Medallia Digital Feedback embed code and associated services. Administrators can then route Medallia traffic through their organization's own Content Delivery Network (CDN). This makes network requests appear to originate from the customer's domain rather than Medallia's domains, effectively establishing the platform as a first-party service. This ensures uninterrupted feedback collection by preventing inadvertent blocking from strict browser privacy extensions or network filters that could improperly categorize third-party services, while also fully aligning with strict organizational domain policies.

    To use flexible URL routing your organization's network team work together with Medallia support to configure the custom domain. Because this feature relies on routing traffic through the customer's own infrastructure, it cannot be unilaterally enabled by Medallia. Customers are responsible for configuring their own CDN to act as a proxy and managing the associated DNS records for their custom domains.

  • Customers using DHH can now preview Draft Forms with newly uploaded CSS, or images that are not part of the currently deployed package version, allowing greater flexibility when testing new survey builds with new resources via Preview Link.

    No new feature flag is needed. DHH properties receive this enhancement as standard.

    Draft Forms that are using these resources cannot be published, and a warning dialog informs the user of the restriction and lists the resources that fall under this category that are used in the Draft Form.

Resolved issues

All property types

  • The border radius on radio button, checkbox questions was not properly rounded on the top corners.

  • The "Oops" error image that can appear if the survey doesn't load was missing accessibility text (alt text).

Digital Web

  • The MODAL_DIALOGS warning appeared in the browser console even when properties were enabled with the "Enable Encapsulation" feature, which is supposed to resolve the warning.

    If a property is NOT using the "Enable Encapsulation" feature, then MODAL_DIALOGS warning is still supposed to be showing.

  • The survey form view was not scrolled to the top or beginning of survey content when navigating between multiple pages of an embedded form.

Digital In-app SDK

  • Android users using TalkBack on Chrome were unable to navigate through survey components due to the focus staying on the survey container.