IVG 4.1.1 release notes
Released September 22, 2020
Read about the latest system updates, feature enhancements, and new features in Interactive Voice Gateway (IVG).
In addition to new and updated features, and fixed issues, Mindful shares known issues that our developers, testers, and customers have identified. Visit our Known Issues page for more information.
Release highlights
New CCIS version
IVG 4.1.1 includes the latest Call Control Interaction Server (CCIS) application. This version of CCIS is required when using Agent Priority to to ensure customer abandoned or disconnected calls are transferred to the disconnect DN.
You can apply the latest CCIS version patch to your IVG deployment by performing an IVG upgrade.
New VIS version
IVG 4.1.1 includes the latest VXML Interaction Server (VIS) version 7.4.0.
You can apply the latest VIS version to your IVG deployment by performing an IVG upgrade.
Fixed issues
ID | Description | Versions affected |
---|---|---|
174376666 | Updated CCIS version correctly transfers customer abandoned or canceled Agent Priority calls to the disconnect DN.Customer canceled Agent Priority calls are now correctly transferred to the Disconnect DN.Previously, Agent Priority calls were not correctly transferred to the disconnect DN when:
This resulted in Agents being incorrectly connected to the caller's voicemail. | 3.1.0-4.1.0 |
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