Successful Reconnect Attempts by Type Report
The Successful Reconnect Attempts by Type report shows the number of Successful Reconnects, as well as the number and percentage of attempts required to reconnect to a customer, detailed by return call type. A graph also shows the percentage of reconnect attempts. This is a summary report with no drill-down or call detail data. One page is generated for "All Queues", and an additional page is printed for each queue.
See Report Glossary for details about each field.
Successful Reconnect by Type Summary
This section provides a summary of successful reconnects for all queues. It divides the data by type of reconnect.