VIS 6.8 installation guide

Three components are required to install the VXML Interaction Server (VIS):

  • VIS.war - contains the VIS application
  • Voices - contains the media .wav files
  • vht_ivg.war - contains the Call Control Interaction Server (CCIS)

The vht_ivg.war file only applies to IVG installations.

To install VIS and its components:

  1. Download the VIS .zip file from the Virtual Hold Download Center.
    • Refer to the VIS release notes for VIS and .war file names and versions.
  2. Stop the Tomcat service.
  3. Delete any existing files.
    • In systems using Apache Tomcat, delete the following:
      • From the \\Tomcat\webapps folder:
        • VIS.war
        • Voices
        • vht_ivg.war
      • From the \\Tomcat\work\Catalina\localhost folder:
        • VIS.war
        • Voices
        • vht_ivg.war
  4. Copy the new files into the Apache Tomcat webapps folder (\\Tomcat\webapps).
  5. Restart the Tomcat service.
    • Tomcat copies the files into the \\Tomcat\work\Catalina\localhost folder.
  6. Wait one or two minutes and place an inbound test call. This verifies the system has started up completely and is functioning correctly.
Important:
  • Not waiting for the system to start up completely can cause issues with the first inbound calls (failure to write to the database properly for example).

  • Only delete the files that are being replaced.