Edit profiles in bulk
Teams change and grow, and keeping team data up-to-date can be an overwhelming task. To make the process more efficient, Agent Connect provides the ability for you to bulk update multiple profiles at once.
With bulk updates you can
- change most user information, including email addresses, custom employee IDs, and basic profile information such as profiles bios, hometowns, and names.
- reassign Team Members to report to a new Team Leader or Admin.
- change enabled support channels.
Bulk editing cannot
- reassign Team Leaders and Admins to report to a new Team Leader or Admin.
- deactivate Team Leader or Admin roles.
- update profile pictures in bulk updates.
All of these restricted changes must be done by editing profiles individually, as described in Edit and approve profiles.