User Guide

agent-connect/release-notes/december-2022

What has changed and release-specific details

Release Notes

Keep customers and agents engaged from anywhere

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Experience management platform that helps companies put customer and employee experiences at the center of their business

Capture feedback across any digital channel: websites, apps, software applications, and connected devices

Custom-tuned ASR transcription, APIs, and analytics solutions for call centers serving many industries and languages

Improve conversion, sales, and loyalty across all your digital offerings

Capture, analyze and share media feedback content at scale to tell powerful stories and inspire better decision-making in your organization.

Orchestrate individualized experiences across all channels with real-time, next best experience

Real-time insights from consumer transactions, visits, and surveys for a 360-degree view of the market, competitors, and customers

An end-to-end Behavioral Analytics solution that tracks, enriches and stores your events

Information not specific to any particular product