Technical support

The Agent Connect Technical Support team is here to assist you with any technical challenges or any product questions you may have.

The fastest way contact Technical Support is by selecting Help icon on the top-right corner. Users will also find a link to the Help Center: ? > Contact Us

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All admin users will have access to Live Chat Support by default.

Support Office Hours: Monday - Friday 9 AM – 6 PM EST

2024 Holiday Calendar

Medallia observes the following 2024 US Holidays where our office will be closed. During these closures, Support coverage will be limited.

Holiday

Date

Day of the week

New Year's Day

1 January

Monday

Martin Luther King Jr. Day

15 January

Monday

Presidents' Day

19 February

Monday

Memorial Day

27 May

Monday

Juneteenth

19 June

Wednesday

Independence Day

4 July

Thursday

Labor Day

2 September

Monday

Thanksgiving Day

28 November

Thursday

Day After Thanksgiving

29 November

Friday

Christmas Eve

24 December

Tuesday

Christmas Day

25 December

Wednesday

New Years Day 2025

1 January, 2025

Wednesday