Technical support
Contact Support for help with Agent Connect.
The Agent Connect Support team is here to assist you with any technical challenges or product questions you have.
Our Support office hours are Monday to Friday, 9:00 AM to 6:00 PM ET.
Contact Support
Any user role with the "Contact Medallia Support" permission will have access to live chat support. To chat with the Support team, click the Help icon near the top-right corner of the Agent Connect UI, then select "Contact Us".
Support holiday calendar
2025 holiday calendar
Medallia observes the following 2025 US holidays, when our office will be closed. During these closures, support coverage will be limited.
| Holiday | Date | Day of the week |
|---|---|---|
| New Year's Day | January 1 | Wednesday |
| Martin Luther King Jr. Day | January 20 | Monday |
| Presidents' Day | February 17 | Monday |
| Memorial Day | May 26 | Monday |
| Juneteenth | June 19 | Thursday |
| Independence Day | July 4 | Friday |
| Labor Day | September 1 | Monday |
| Thanksgiving Day | November 27 | Thursday |
| Day After Thanksgiving | November 28 | Friday |
| Christmas Eve | December 24 | Wednesday |
| Christmas Day | December 25 | Thursday |
2026 holiday calendar
Medallia observes the following 2026 US holidays, when our office will be closed. During these closures, support coverage will be limited.
| Holiday | Date | Day of the week |
|---|---|---|
| New Year's Day | January 1 | Thursday |
| Martin Luther King Jr. Day | January 19 | Monday |
| Presidents' Day | February 16 | Monday |
| Memorial Day | May 25 | Monday |
| Juneteenth | June 19 | Friday |
| Independence Day (observed) | July 3 | Friday |
| Labor Day | September 7 | Monday |
| Thanksgiving Day | November 26 | Thursday |
| Day After Thanksgiving | November 27 | Friday |
| Christmas Eve | December 24 | Thursday |
| Christmas Day | December 25 | Friday |
