Technical support

Contact Support for help with Agent Connect.

The Agent Connect Support team is here to assist you with any technical challenges or product questions you have.

Our Support office hours are Monday to Friday, 9:00 AM to 6:00 PM ET.

Contact Support

Any user role with the "Contact Medallia Support" permission will have access to live chat support. To chat with the Support team, click the Help icon near the top-right corner of the Agent Connect UI, then select "Contact Us".

animated example of requesting help

Support holiday calendar

2025 holiday calendar

Medallia observes the following 2025 US holidays, when our office will be closed. During these closures, support coverage will be limited.

HolidayDateDay of the week
New Year's DayJanuary 1Wednesday
Martin Luther King Jr. DayJanuary 20Monday
Presidents' DayFebruary 17Monday
Memorial DayMay 26Monday
JuneteenthJune 19Thursday
Independence DayJuly 4Friday
Labor DaySeptember 1Monday
Thanksgiving DayNovember 27Thursday
Day After ThanksgivingNovember 28Friday
Christmas EveDecember 24Wednesday
Christmas DayDecember 25Thursday

2026 holiday calendar

Medallia observes the following 2026 US holidays, when our office will be closed. During these closures, support coverage will be limited.

HolidayDateDay of the week
New Year's DayJanuary 1Thursday
Martin Luther King Jr. DayJanuary 19Monday
Presidents' DayFebruary 16Monday
Memorial DayMay 25Monday
JuneteenthJune 19Friday
Independence Day (observed)July 3Friday
Labor DaySeptember 7Monday
Thanksgiving DayNovember 26Thursday
Day After ThanksgivingNovember 27Friday
Christmas EveDecember 24Thursday
Christmas DayDecember 25Friday