Seismic Learning

Integrating Seismic Learning with Medallia Agent Connect enables Team Leaders to link learning and development content from Seismic Learning directly in Agent Connect 1:1 sessions. Team Members and Team Leaders can discuss metrics, identify opportunities to improve, create a development plan, and easily select relevant Seismic Learning content to supplement coaching sessions. The integration enables agents to improve their knowledge and skills quickly and easily, making coaching sessions more effective and efficient.

For more information about Agent Connect 1:1s, see 1:1s. For more information about Seismic Learning, visit the Seismic Learning website.

Integrating Seismic Learning with Agent Connect

Note: You must be using Agent Connect 1:1s to complete the Seismic Learning integration. You must also have a Seismic Learning subscription to complete the integration and open Seismic Learning content.
  1. On the Agent Connect Settings screen, click Integrations.

    The Integrations screen appears.

  2. Click Connect Lessonly.

    Click Connect Lessonly

    The Connect with Lessonly dialog appears.

  3. Enter your Seismic Learning Subdomain and Seismic Learning API Key, and then click Connect.

    Connect with Lessonly dialog

  4. In the dropdown field, select one of the following visibility permissions for Seismic Learning content, and then click Update:
    • Public Only — Only lessons set as publicly available appear in Agent Connect.
    • Public and Private — Both public and private lessons appear in Agent Connect.

    Lessonly content visibility permission

Using Seismic Learning with 1:1s

After the integration is complete, you can add Seismic Learning content to 1:1s. For more information about configuring and using 1:1s, see 1:1s.

Note: It is possible to add Seismic Learning content to a 1:1 session with a Team Member who does not have permission to access that content inside of Seismic Learning.

Click Add New in the Lessons section of any 1:1 session to search for and add Seismic Learning content to the session.

Adding Seismic Learning content to a 1:1 session

Added content is available to the Team Member and Team Lead directly in the session. Click a Seismic Learning tile to open that content.

Seismic Learning content available in a 1:1 session