Medallia Agent Connect provides several reports to help you assess the performance of your teams, Team Members, and the company as a whole.

For most users, The Stream is the primary report. It loads customer feedback in real time, with responses flowing into the Stream as they are received. This is the first thing Team Members see after signing in to Agent Connect.

The Leaderboard shows the top performers in your team and in your company overall. The Leaderboard updated frequently, so the top spot changes often.

Trends Dashboards enable users to see ongoing performance trends. Team Members see only their one data in the Team Member Trends Dashboard, which they should visit at the beginning and end of every work week. Team Leaders can use several other Trends Dashboards, available through the Trends link in the Agent Connect navigation bar.

Summary reports give Team Leaders and Admins a high-level view of your company's performance, including the tags reported by your contact center software, the teams in your Agent Connect organization, and individual Team Members. For more information about the summary reports available in Agent Connect, see Summary reports.