Recommended platform setup for keeping members engaged

Here are some things to consider when setting up Medallia Concierge at your gym as a primary means of member engagement. Let Medallia Concierge do the work for you by automatically sending a welcome text upon new member signup, keep members feeling good by scheduling key milestone texts and even identify at risk members if they haven't been active in over a month.

Here's our recommended configuration for keeping members engaged and coming back!

KEY INTERACTIONS to think about:

• Welcome members with excitement and motivation.

• Celebrate milestones: Birthdays, 1 Year as a Member, 100th class completed, etc.

• Class management: send messages if a class location is changed, specific props are needed, waitlist notifications.

• Identifying at-risk membership: engage if a member hasn't been active in 30 days.

• Personal Training Communication: Personal trainers can communicate with clients for reminders, appointment times, what they can expect for their workout.

TEMPLATES to create to help standardize replies to FAQs:

• Welcome Message Template

• Class Schedule Template

• Hours Template

SEGMENTS to create to help you with grouping your members by key attributes:

• Last class x days ago

• New signup segment

• Membership

• Members with Personal Trainers

• Birthday

ZINGS to create to automate your communication and processes:

• Birthday wish Zing

• We miss you Zing

• Weekly motivational/schedule Zing

Want to see a step by step walkthrough of this and other Health & Fitness use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.