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Permission to send an SMS has not been enabled for the region indicated by the 'To' number

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Permission to send an SMS has not been enabled for the region indicated by the 'To' number

Error - 21408

You have attempted to send an SMS to a region that has not been enabled. If you wish to send messages to this region, contact Medallia Concierge Sales or your Customer Success Manager to enable the appropriate permissions.

Last updated: October 22, 2026

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