Allow list
To ensure that all Team Members and customers can send and receive required communications, Medallia Agent Connect requires that certain IP addresses and URLs remain unblocked by your company.
The most important information to allow is the Agent Connect outbound IP address and email domain, which are used for all communications between Team Members and Agent Connect, such as welcome emails, profile setup emails, password resets, and so on:
- The outbound email delivery IP address is
198.2.180.76. The email domain is
stellaconnect.net.
Agent Connect sends emails from these addresses:
| Email address | Purpose |
|---|---|
| company@stellaconnect.net | Surveys sent from the company Note: A customized sending domain can be configured by your Client Success Manager. |
| admin@stellaconnect.net | System communications, such as passwords resets. |
| replies@stellaconnect.net | Forwarding From address used when respondents reply to a survey, the survey is forwarded from this address to the email configured on the Company Info screen. |
Your company must allow these domains to connect to Medallia Agent Connect:
| Domain | Reason to allow |
|---|---|
| *.stellaconnect.net | Required for Agent Connect platform access |
| google-analytics.com | Product monitoring so Medallia can continue to improve Agent Connect features |
| *.cloudfront.net | An asset content delivery network (CDN) for rendering images, loading JavaScript, and so on |
| *.typekit.net | An asset CDN for fonts |
| *.cloudinary.com | An asset CDN for brand logos and Team Member profiles |
| s3.amazonaws.com | Used to deliver Agent Connect Web assets |
| assets.zendesk.com | Used to access help center content |
| stellaservice.zendesk.com | Used when submitting Support tickets |
| *.srvys.io | Used to preview and test surveys |
| link.stellaconnect.net | Used to preview and test surveys |
