Recommended platform setup for Automotive Service Centers

Use Medallia Concierge in your service center to communicate with customers when cars are being serviced. Send automatic appointment reminders the day before, reach out to customers for approvals on additional service needs, send notifications when service is complete, and automate service reminders.

Below is our recommended configuration for automotive service centers:

​KEY INTERACTIONS to think about:

• First Service

• During service (letting them know vehicle is ready for pick-up)

• Prices for parts/service

• After visit experience survey

• 1-month service reminder

TEMPLATES to create to help standardize replies to FAQs:

• Hours

• After-visit "Thank you"

• Coupon follow-up

• Directions

• Vehicle pick-up/Ready

TAGS that can be temporarily applied to individual contacts:

• In-service

• Handle with care

• Picked up

SEGMENTS to setup to help target your communication:

• Appointment Reminder

• Service Reminder (Appt > 30 Days Ago)

ZINGS to create to help automate your communication and processes:

• Unknown contact registration

• 5 minute escalation

• Appointment Reminder

• 30-Day Service Reminder

• After-visit Survey

Want to see a step by step walkthrough of this and other Automotive use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.