Recommended platform setup to help power your Personal Shopper experience

Use Medallia Concierge as a connection to your customers with personalized, concierge level styling. Offer purchase recommendations and provide suggestions that your customers will come to appreciate!

KEY INTERACTIONS to think about:

• Offer your customers insightful recommendations and personalized messages based on specific customer profile information.

• Connect with your shoppers on a personal level. Tag your store associate or stylist to this contact profile to maintain ongoing communication and support.

• Send motivational messages and top stylist picks for preferred styles and sizes. Give your customers the VIP service they deserve!

TEMPLATES to create to quickly answer FAQs:

• Stylist Welcome Template

SEGMENTS to setup to help target your communication:

• "Stylist Name" Segment

ZINGS to create to help automate your communication and processes:

• Keyword "SHOP" Zing

• Customer Feedback Zing

Want to see a step by step walkthrough of this and other Retail use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.