<body id="glossentry-edr"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title glossterm topictitle1" id="ariaid-title1">Experience data record (EDR)</h1><div class="body conbody glossBody"><div class="abstract glossdef">Data stored in Medallia Experience Cloud as a completed record.</div><section class="section glossAlt"><h2 class="title glossAcronym sectiontitle">EDR</h2></section></div></article></main></body>

First call/contact resolution (FCR)

D - M

Engagement score

Experience data record (EDR)

glossary/glossary/d---m/experience-data-record-edr

glossary/d---m/experience-data-record-edr

Medallia Concierge

Medallia Developer Portal

Medallia Documentation

Experience management platform that helps companies put every experience at the center of their business

Medallia Experience Cloud

Capture feedback across any digital channel: websites, apps, software applications, and connected devices

Medallia Digital

Gather consumer insights through online surveys, ranging from one-off surveys to sophisticated research campaigns

Medallia Agile Research

Improve conversion, sales, and loyalty across all your digital offerings

Digital Experience Analytics

Capture, analyze and share media feedback content at scale to tell powerful stories and inspire better decision-making in your organization.

Medallia Video

Keep customers and agents engaged from anywhere

Agent Connect

Orchestrate individualized experiences across all channels with real-time, next best experience

Medallia Experience Orchestration

Build a holistic customer-experience strategy with the leading cloud solution

Mindful

Automatic speech recognition text-to-speech transcription for call centers supporting many industries and languages

Voci

Real-time insights from consumer transactions, visits, and surveys for a 360-degree view of the market, competitors, and customers

Sense360

Information not specific to any particular product

Medallia Company

Glossary

Use this glossary to quickly clarify key terms and concepts related  used in Medallia communications