A metric that scores technical-based factors on a scale of 0-10, with 10 indicating a flawless customer journey with everything running as it should. To receive a score indicating an excellent technical experience, every element of a website or app loads promptly without errors, is responsive for all devices, and performs as expected when a user interacts with it. It's one of the five pillars of experience that's measured to produce the digital experience score (DXS) of a digital property.