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Medallia Experience Cloud

Experience management platform that helps companies put every experience at the center of their business

Medallia Digital

Capture feedback across any digital channel: websites, apps, software applications, and connected devices

Voci

Custom-tuned ASR transcription, APIs, and analytics solutions for call centers serving many industries and languages

Digital Experience Analytics

Improve conversion, sales, and loyalty across all your digital offerings

Medallia Video

Capture, analyze and share media feedback content at scale to tell powerful stories and inspire better decision-making in your organization.

Medallia Experience Orchestration

Orchestrate individualized experiences across all channels with real-time, next best experience

Agent Connect

Keep customers and agents engaged from anywhere

Sense360

Real-time insights from consumer transactions, visits, and surveys for a 360-degree view of the market, competitors, and customers

Journey Analytics

An end-to-end Behavioral Analytics solution that tracks, enriches and stores your events

Medallia Company

Information not specific to any particular product

Glossary

Common terms used in Medallia products