Numerical survey ratings (NPS, OSAT, CSAT, and CES)

This section covers the CSS used to make changes to numeric rating scales (scales that have text numbers in them). Some examples of numeric rating scales are as follows:
  • 1-5 point rating scale

  • 1-10 point rating scale

  • 0-10 point rating scale

  • NPS rating scale

The built-in rating scales have different styles that can be selected when adding them to a form. The pattern/shape of each number can either be a circle or square. It is best practice to use the shapes that are available and only change their color combinations.
Note: Before applying this CSS, ask your Medallia expert to enable the provision for responsiveRatingComponent.