Medallia Digital Web 2.28.0 to 2.31.0 release notes

Released starting 5 January 2020

Release highlights

  • Customers using the User Based Targeting quarantine feature can determine the desired behavior in cases where the server containing the quarantine data is unreachable. Available options are as follows:

    • Quarantine based on the local data stores on the client's computer.

    • Do not display a survey.

  • Digital supports a language indicator code that contains an underscore as well as a language code that contains a dash. Examples codes include 'EN-GB' and 'EN_GB'.

  • The preview link generation method has been improved to eliminate the ability the guess and preview URLs.

  • The screen capture feature is supported in CoLo US environments.
    Important: The screen capture data is processed temporarily on AWS before being stored on CoLo servers

  • Digital displays surveys only when all data have been loaded. Error messages may appear in rare cases where survey data will not load due to network errors.

  • Digital supports the import of translation files in Microsoft Excel (.xlsx) format.

  • To support upcoming changes in Google Chrome version 80, all Digital cookies will be flagged as secure and the samesite property will be set to 'None'.

Resolved issues

  • Responses in the Digital Command Center are loading promptly. This is based on several updates, including the removal of the unread messages counter in the inbox.

  • Experience Cloud has enhanced methods for detecting duplicate feedback in Reporting.

  • In the custom events feature, Feedback UUID is broadcasting properly in all Microsoft browsers.

  • The CSS iFrame HTML property has been updated to ensure that the capture widget in the screen capture feature displays properly.

  • Medallia-generated information will not override Adobe Analytics information. This is specific to a a rare use case involving legacy client-side integrations.

  • When an embedded survey and an invitation survey are eligible on the same page, the time-based survey invitation is calculated to appear as expected.

  • For customers using the v2 Digital integration, timeouts will not occur when saving surveys with large amounts of customer parameters defined within their Digital properties.

  • On multi-property accounts, a user with the "Analyst" role can switch between properties.

  • In certain configurations of Google Chrome build 75.0.3770.142, surveys with display type "Pop-Up" are displayed properly.

  • Customers using the screen capture feature with SSO enabled are able to access links:
    • New feedback containing screen capture URLs allows access either from Experience Cloud or from the Digital Command Center.
      Note: Existing feedback in Experience Cloud with screen capture URL is accessibly only through the Digital Command Center.

  • The Form Folders context menu is not displayed when the cursor is not hovering over it.

  • When a survey is deleted from the Digital Command Center, that survey is now deleted from the web/mobile app configuration.