Medallia Digital Web 2.37 release notes

System requirements

Digital for Web requirements

  • Digital Command Center browsers: Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. Survey management is not supported in Internet Explorer.

Survey-taking requirements

  • Desktop browsers

    • Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

    • Microsoft Windows 10 for Microsoft Internet Explorer 11: latest available consumer build.

    • Other browsers or older versions will likely work; however, Medallia not certify a full experience in browsers older than two years. Any issues will be handled on a best-effort basis.

  • Mobile browsers

    • Google Chrome: latest version

    • Android: latest version

    • Safari for iOS: latest version

  • Network connectivity requirements: Digital surveys require unobstructed network connectivity over an HTTPS connection. If your organization employs a content security policy or any other network filtering method, you may need to allow-list Medallia domains. For more information, refer to allow-list documentation or contact your Digital expert.
  • ADA / WCAG compliance: Digital Web is certified WCAG 2.0 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:

    • Microsoft Windows: Mozilla Firefox + NVDA; Google Chrome + JAWS; and Internet Explorer 11 + Jaws

    • Apple MacOS: Safari + Voice Over

    • Android: Google Chrome + TapTalk

    • iOS: Safari + Voice Over

Highlights

  • Embedded surveys have additional targeting and quarantine options to target embedded surveys based on the following:

    • Percentage

    • Numbers of visits

    • Number of pages viewed in a visit

    Quarantine logic is identical to surveys of type "invite" and is based on submit-and-decline dates.
    Note: For single page applications, clearing the div that hosts the embedded survey is required before calling the update page view function.

  • Customers can define hover state background colors and font colors for rectangular always-on buttons.

    Important: This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

  • The screen capture feature now allows customers to select a DOM HTML element when taking a picture. Customers can now choose (via Cosmos, which requires submitting a request to Medallia) the selection tool to use—the existing area tool or the new DOM element tool.

    Important: This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

Resolved issues

  • Closing a survey on mobile web no longer causes the browser to scroll to the top of the page.

  • The 1-7 rating scale is now available without limitations; CSS changes are not required.

  • Embedded surveys will be refreshed when the updatePageView command is executed for customers using a single-page application website.

  • A race condition no longer causes inconsistencies on saved form data.

  • To improve the performance of the GetFeedback API, requests made to the API are now limited to one request at a time.

  • All properties appear in the "Switch property" popup as expected.