Medallia Digital Web 2.40 release notes

System requirements

Digital for Web requirements

  • Digital Command Center browsers: Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. Survey management is not supported in Internet Explorer.

Survey-taking requirements

  • Desktop browsers

    • Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

    • Microsoft Windows 10 for Microsoft Internet Explorer 11: latest available consumer build.

    • Other browsers or older versions will likely work; however, Medallia not certify a full experience in browsers older than two years. Any issues will be handled on a best-effort basis.

  • Mobile browsers

    • Google Chrome: latest version

    • Android: latest version

    • Safari for iOS: latest version

  • Network connectivity requirements: Digital surveys require unobstructed network connectivity over an HTTPS connection. If your organization employs a content security policy or any other network filtering method, you may need to allow-list Medallia domains. For more information, refer to allow-list documentation or contact your Digital expert.
  • ADA / WCAG compliance: Digital Web is certified WCAG 2.0 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:

    • Microsoft Windows: Mozilla Firefox + NVDA; Google Chrome + JAWS; and Internet Explorer 11 + Jaws

    • Apple MacOS: Safari + Voice Over

    • Android: Google Chrome + TapTalk

    • iOS: Safari + Voice Over

    • Safari MacOS users: To enable tabbing in Safari, it is required that the Press tab to highlight each item on a webpage box, located under Safari Preferences - Advanced, is selected.

Highlights

  • The error reporting from the translations module has been improved.

  • Custom parameters can now be defined as reusable across an entire Digital account, and they can be mapped to existing Experience Cloud fields, or used as ad-hoc fields. Administrators can define new and existing custom parameters as reusable, but only new custom parameters can be mapped in this way.

    Note:

    Custom parameters can only be mapped to "Text" fields in Experience Cloud.

  • When a respondee submits feedback, quarantine data is updated immediately to prevent over-surveying.

Resolved issues

  • On Single Page Applications, when the UpdatePageView() command had been called, the "The time on page greater than" timer was not being properly cleared.

  • In some cases, an abandonment survey in a Single Page Application was triggered by the wrong URL.

  • The HTML element of the "X" button on mobile devices was missing from the Mobile and Tablet views.

  • An unnecessary scroller appeared if you combined a Survey button of Display type "Triangle" and a Display of type "Animation".

  • If a reusable field was used more than once in a form, it prevented you from duplicating the form.

  • On required fields, a screen reader would read the word "Required" twice.

  • Starting with this release, the last Digital property viewed is the one that appears by default on the next login to the Digital Command Center.