Medallia Digital Web 2.44 release notes

Released starting 12 February 2022

System requirements

Digital for Web requirements

  • Digital Command Center browsers: Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. Survey management is not supported in Internet Explorer.

Survey-taking requirements

  • Desktop browsers

    • Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

    • Microsoft Windows 10 for Microsoft Internet Explorer 11: latest available consumer build.
      Important: In early 2022, Medallia will discontinue support for Internet Explorer 11 and will remove IE 11 from the list of supported browsers at that time.

    • Other browsers or older versions will likely work; however, Medallia cannot certify a full experience in browsers older than two years. Any issues will be handled on a best-effort basis.

  • Mobile browsers

    • Google Chrome: latest version

    • Android: latest version

    • Safari for iOS: latest version

  • Network connectivity requirements: Digital surveys require unobstructed network connectivity over an HTTPS connection. If your organization employs a content security policy or any other network filtering method, you may need to allow-list Medallia domains. For more information, refer to allow-list documentation or contact your Digital expert.
  • ADA / WCAG compliance: Digital Web is certified WCAG 2.1 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:

    • Microsoft Windows: Mozilla Firefox + NVDA; Google Chrome + JAWS; and Internet Explorer 11 + Jaws

    • Apple MacOS: Safari + Voice Over

    • Android: Google Chrome + TapTalk

    • iOS: Safari + Voice Over

    • Safari MacOS users: To enable tabbing in Safari, it is required that the Press tab to highlight each item on a webpage box, located under Safari Preferences - Advanced, is selected.

Highlights

  • The following features have been enabled for all customers:

    • 1 to 7 scale questions are now available in the Digital Survey Builder for all customers in all offering types (applies to Digital Web, In-App and Anywhere).
    • You can now define Disable Intercept Rules to enhance survey quarantine logic by defining a set of custom rules that prevent a survey invite.
    • Added support for feature walkthroughs inside the Digital Command Center. These walkthroughs appear on select new features and provide instruction and guidance on those features, how-tos and examples.
    • Digital Web upgraded the Medallia CX Journeys event reporting to the latest version. This includes bug fixes as well as setting the CX Journeys cookie as "Samesite" and "Secure".
    • You can now define the targeting logic for our embedded surveys in the Digital Survey Builder, providing better control of the survey's visibility and quarantine options.

  • Version 1.1.0 of Medallia's Adobe Launch Extension is available and includes:

    • Storage of Digital's events can use Event Data Isolation to ensure that form events data are not overwritten by other extensions that might be running in parallel. This feature is not enabled by default, but is recommended, however it might require a change to your custom code. Enable Event Data Isolation using the setting in the extension configuration screen.
    • A new event: Button Displayed. This event, combined with the form ID payload, allows you to create additional conversion funnels in Adobe Analytics.

    For more information, see Medallia for Adobe Launch version 1.1.0.

  • Conditional Display now supports the ability to condition based on custom parameters. You hide or show the survey fields based on the custom parameters factor.

    This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

  • CX journey reports now include the formTriggerType that shows how the survey was triggered, such as code, invitation, button, or embedded.

  • The rich text editor embedded in the Digital Command Center has been updated to the latest version.

  • The JavaScript libraries used by the Digital Command Center have been updated to the latest versions.

Resolved issues

  • Rules and custom parameters now use the following character validations:

    • query and cookie parameters only accept characters a-z (or A-Z), numbers, "-", "_", and "$"
    • variables only accept characters a-z (or A-Z) , numbers, "$","_" or "." Additionally they must begin with a letter, an underscore (_), or a dollar sign ($).

  • It was not possible to duplicate surveys which contained both reusable fields and components of type "Text (ABC)" or "Line".

  • If a survey was using self-service reusable fields, changing the share level of a question from "Property" to "Account" made it impossible to edit or save the survey.

  • On Digital Hybrid Hosting properties, after a version deployment the "Modified date" was being incorrectly updated for some surveys.

  • On certain Android devices, a dropdown option that contained more than 30 characters did not appear.

  • When the capability to hide options in reusable fields was enabled, it was not possible to duplicate surveys.

  • On GovCloud properties, in the event of specific database failures, location based data was missing.