Medallia Digital Web 2.45 release notes

Released starting 24 April 2022

System requirements

Digital for Web requirements

  • Digital Command Center browsers: Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. Survey management is not supported in Internet Explorer.

Survey-taking requirements

  • Desktop browsers

    • Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

    • Microsoft Windows 10 for Microsoft Internet Explorer 11: latest available consumer build.
      Important: In early 2022, Medallia will discontinue support for Internet Explorer 11 and will remove IE 11 from the list of supported browsers at that time.

    • Other browsers or older versions will likely work; however, Medallia cannot certify a full experience in browsers older than two years. Any issues will be handled on a best-effort basis.

  • Mobile browsers

    • Google Chrome: latest version

    • Android: latest version

    • Safari for iOS: latest version

  • Network connectivity requirements: Digital surveys require unobstructed network connectivity over an HTTPS connection. If your organization employs a content security policy or any other network filtering method, you may need to allow-list Medallia domains. For more information, refer to allow-list documentation or contact your Digital expert.
  • ADA / WCAG compliance: Digital Web is certified WCAG 2.1 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:

    • Microsoft Windows: Mozilla Firefox + NVDA; Google Chrome + JAWS; and Internet Explorer 11 + Jaws

    • Apple MacOS: Safari + Voice Over

    • Android: Google Chrome + TapTalk

    • iOS: Safari + Voice Over

    • Safari MacOS users: To enable tabbing in Safari, it is required that the Press tab to highlight each item on a webpage box, located under Safari Preferences - Advanced, is selected.

Highlights

  • The following capabilities are now enabled by default for all Medallia Digital users:

    • Dropdown menus, Radio Buttons, and Checkbox components now have an additional ID used by conditional display and integrations with Medallia Experience Cloud.

    • It is possible to flag a specific field as CSAT Field.

    • The survey translation feature is now enabled for all customers

    • A bug in iOS 12 and higher that blocked zoom capabilities when the keyboard was active is now fixed for all iOS customers.

  • Conditional Display now hides or shows survey fields based on multiple conditions and custom parameter evaluation, including:

    • Multiple conditions

    • Condition between pages

    • Custom parameters as condition (available in last release)

    • A new has no value condition

    • A new Contains any of condition

    • A new Alchemy based user friendly UI

  • It is now possible to trigger Medallia Digital's invitation surveys based on Medallia Digital Experience Analytics's real time behaviors and scores detected, for more information please see the documentation. This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

  • There is a new survey design available with the following features:

    This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

    • The date component now uses a native HTML5 implementation.

    • The date picker appearance (language, week start day, and so on.) is determined by the user's browser locale, therefore the date format selection option has been removed from the survey builder. This does not impact how the date is displayed in the reporting modules.

    • IE11 does not support the native HTML component, so the user must enter the date manually.

    • Better accessibility support because the fields are using the standard browser implementation.

    • The survey size has been further reduced, improving loading speeds.

  • Digital MAX reporting Automated reporting modules for Digital surveys are now being generated in MAX modules (from AA2s) when the provision is turned on.

    This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

Resolved issues

  • The following was resolved in forms version 2:

    • Required fields now use aria-required="true" for the required questions, improving accessibility.

    • Custom events for survey completion, abandonment, thank you page display, and thank you page closure now broadcast correctly.

    This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

  • Enabling the Additional button styling options now duplicates the existing button styles instead of using the Medallia default.

  • Surveys containing reusable fields can now be duplicated.

  • The preview survey language now correctly reflects the language value set in the custom parameter simulator.