Medallia Digital Web 2.46 release notes

Released starting 18th June 2022

System requirements

Digital for Web requirements

  • Digital Command Center browsers: Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. Survey management is not supported in Internet Explorer.

Survey-taking requirements

  • Desktop browsers

    • Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

    • Microsoft Windows 10 for Microsoft Internet Explorer 11: latest available consumer build.
      Important: In early 2022, Medallia will discontinue support for Internet Explorer 11 and will remove IE 11 from the list of supported browsers at that time.

    • Other browsers or older versions will likely work; however, Medallia cannot certify a full experience in browsers older than two years. Any issues will be handled on a best-effort basis.

  • Mobile browsers

    • Google Chrome: latest version

    • Android: latest version

    • Safari for iOS: latest version

  • Network connectivity requirements: Digital surveys require unobstructed network connectivity over an HTTPS connection. If your organization employs a content security policy or any other network filtering method, you may need to allow-list Medallia domains. For more information, refer to allow-list documentation or contact your Digital expert.
  • ADA / WCAG compliance: Digital Web is certified WCAG 2.1 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:

    • Microsoft Windows: Mozilla Firefox + NVDA; Google Chrome + JAWS; and Internet Explorer 11 + Jaws

    • Apple MacOS: Safari + Voice Over

    • Android: Google Chrome + TapTalk

    • iOS: Safari + Voice Over

    • Safari MacOS users: To enable tabbing in Safari, it is required that the Press tab to highlight each item on a webpage box, located under Safari Preferences - Advanced, is selected.

Highlights

  • The following capabilities are now available by default for all Medallia Digital customers (Except for Hybrid Hosted and Dynamic Hybrid Hosted offerings):

    • Localization is now enabled for all surveys by default.

    • It is now possible to define (by PS configuration) that a specific survey type should not update the Medallia Digital quarantine data.

    • Tags are no longer included in exports for Medallia Digital V1 and Stand-alone customers

    • Medallia Digital Embedded surveys are removed from the page when a call for "UpdatePageView" is being made.

    • Medallia Digital surveys do not display until the custom CSS finishes loading.

  • Medallia Digital now supports Azure CDN for our FedRamp High customers.

  • You can now increase the security of your Digital Web programs by defining a list of approved domains where the Medallia Digital embed code can run. Surveys do not appear if the embed code is used in an unapproved domain. This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

Resolved issues

  • It is now possible to use the translation feature when the "Hide Alternative Options from MEC" feature is enabled.

  • In some cases, it was not possible to modify the assignment of custom parameters to surveys.

  • On websites built as a Single Page Application, the abandonment survey trigger was not being reset properly.

  • Enabling the detailed custom events feature required each survey to be resaved. Now, when the feature is enabled it applies to all surveys without the need to resave.