Medallia Digital Web 2.47 release notes

Released starting 8th August 2022

System requirements

Digital for Web requirements

  • Digital Command Center browsers: Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. Survey management is not supported in Internet Explorer.

Survey-taking requirements

  • Desktop browsers

    • Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

    • Important:

      This release discontinues support for Internet Explorer 11 and removes IE 11 from the list of supported browsers.

    • Other browsers or older versions will likely work; however, Medallia cannot certify a full experience in browsers older than two years. Any issues will be handled on a best-effort basis.

  • Mobile browsers

    • Google Chrome: latest version

    • Android: latest version

    • Safari for iOS: latest version

  • Network connectivity requirements: Digital surveys require unobstructed network connectivity over an HTTPS connection. If your organization employs a content security policy or any other network filtering method, you may need to allow-list Medallia domains. For more information, refer to allow-list documentation or contact your Digital expert.
  • ADA / WCAG compliance: Digital Web is certified WCAG 2.1 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:

    • Microsoft Windows: Mozilla Firefox + NVDA and Google Chrome + JAWS

    • Apple MacOS: Safari + Voice Over

    • Android: Google Chrome + TapTalk

    • iOS: Safari + Voice Over

    • Safari MacOS users: To enable tabbing in Safari, it is required that the Press tab to highlight each item on a webpage box, located under Safari Preferences - Advanced, is selected.

Highlights

  • Important:

    In conjunction with Microsoft’s retirement of Internet Explorer 11, Digital Web no longer supports IE11 starting with this release. This means that users visiting your website using Internet Explorer 11 do not run the Digital embed code. This applies to all of our web offering types (Cloud, Hybrid-Hosted and Dynamic Hybrid Hosted). If you have any questions, please contact your Medallia partner.

  • The survey loader animation has been replaced with a lightweight version. The new loader applies to new and updated surveys. To apply the new loader to existing surveys, save the survey.

  • The legacy module "Experience Optimizer" is deprecated. Users logging into Medallia Digital via SSO are now redirected to the "Forms" section. Additionally, users who log in via SSO to a property that they do not have permissions to access are directed to an error page.

  • In order to improve performance, web survey assets are no longer automatically re-downloaded on survey close for all customers.

  • Tags are no longer available for customers who are using legacy digital exports.

  • Additional styles for the survey "button" are now available by default for all customers. For more details see Button Design tab.

Resolved issues

  • When duplicating forms the custom CSS was pointing to a file that didn't exist in the resources library.