Medallia Digital Web 2.49 release notes

Released starting 6th February 2023

System requirements

Digital for Web requirements

  • Digital Command Center browsers: Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. Survey management is not supported in Internet Explorer.

Survey-taking requirements

  • Desktop browsers

    • Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

    • Other browsers or older versions will likely work; however, Medallia cannot certify a full experience in browsers older than two years. Any issues will be handled on a best-effort basis.

  • Mobile browsers

    • Google Chrome: latest version

    • Android: latest version

    • Safari for iOS: latest version

  • Network connectivity requirements: Digital surveys require unobstructed network connectivity over an HTTPS connection. If your organization employs a content security policy or any other network filtering method, you may need to allow-list Medallia domains. For more information, refer to allow-list documentation or contact your Digital expert.
  • ADA / WCAG compliance: Digital Web is certified WCAG 2.1 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:

    • Microsoft Windows: Mozilla Firefox + NVDA and Google Chrome + JAWS

    • Apple MacOS: Safari + Voice Over

    • Android: Google Chrome + TalkBack

    • iOS: Safari + Voice Over

    • Safari MacOS users: To enable tabbing in Safari, it is required that the Press tab to highlight each item on a webpage box, located under Safari Preferences - Advanced, is selected.

Highlights

  • Administrators can now refresh a group of survey forms in a single bulk operation. This makes it easier to ensure a property's survey forms are using the latest version of Medallia Digital without needing to manually resave each form in the Digital Command Center.

    This is especially useful for example when a new feature is enabled for the property, which can require saving all forms to ensure they are updated with the feature, or when a change is made in the Experience Cloud configuration which requires forms to be resaved. See Refresh forms.

    Important: This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

  • Reusable custom parameters are now generally available in all Medallia Experience Cloud v2 enabled configurations.

  • Customers can opt-in to Enable a stricter Custom CSS URL validation. When this feature is enabled the Custom CSS URL is validated against the following rules:

    • The URL starts with http:// or https://, and followed by at least 1 English-letter/digit, then followed by a dot, and that the letters/digits+dot structure repeats up to 4 times (domain)
    • Followed by English-letters string with length of 2-6 (top-level domain)
    • Can be followed by : and then by 2 or up to 5 digits (port)
    • Followed by / and then by at least 1 char: English letter, digit or one of these characters: _()&%=+~- (this tests the existence of at least a minimal path)
    • The rest of the path structure is less restrictive:
      • it can have English, digits, space and any of these characters: _()&%=+~-
      • a slash (/) or dot (.) character can't be followed by another slash or dot
      • the URL can't end with a slash or dot character

  • Form 2.0 now supports scrollbar visibility and color customization via custom CSS.

  • Form 2.0 now displays a scrollbar by default if the content exceeds the currently displayed area.

  • Form 2.0 users can now hide the "Powered By Medallia" section via custom CSS using the following definition:--powered-by-display: none;.

  • As communicated previously, all Medallia Digital properties now have a default data retention period of 12 months. This is applicable only for data stored in the Medallia Digital database and not to feedback collected in Medallia Experience Cloud. To define a data retention policy shorter than 12 months please contact your Medallia team.

Resolved issues

  • Success and Failure messages now appear as expected when deleting a form.

  • When adding a reusable field name to a Custom Parameter, the Apply button is no longer grayed out.

  • On iOS devices, the mobile invite no longer flickers when configured to display at the bottom of the screen.

  • DHH Customers migrating to survey form 2.0 are now prevented from selecting an undeployed CSS file as a primary CSS.

  • Very old forms (over 3 years old) that are migrated to Form 2.0 now display rating labels as expected.

  • Properties using Form 2.0 now properly display 1-5 rating components with emoticons or graph display.

  • When Form 2.0 is embedded it now displays the Thank you page properly.