Medallia GovCloud for Experience Cloud
Medallia Experience Cloud products and features authorized to run on Medallia GovCloud
Many Medallia Experience Cloud products and features are certified to run on Medallia GovCloud, a FedRAMP High authorized platform.
|Feature or product is available to run on Medallia GovCloud.|
|Requires client approval to set up or activate the feature under agency specific Authority to Operate (ATO).|
|Feature or product is not available|
This list was last updated on 30 June 2023.
|Ad hoc surveys|
|Survey designs||Google Analytics in only supported under Customer ATO. Contact your Medallia representative for more information.|
|Logic rules and conditions|
|Shared asset accessibility|
|File Upload||GovCloud instances using Medallia's GovCloud Trusted Internet Connection (TIC) premium offering require additional enablement to use File upload. Contact your Medallia representative for more information.|
|Video & Audio feedback|
|Social media||In General, Social Media Collection where authentication is required for data collection is not available in GovCloud.|
Social Media Management is not available in GovCloud.
|Medallia Social Promote|
|Social links in surveys|
GovCloud customers can do benchmarking against owned data.
|Email domains||Contact your Medallia representative for more information.|
|Email masking||Contact your Medallia representative for more information.|
|Fields||IP Address fields can be excluded from collection as per agency requirement|
|Medallia Web||Supported except where noted below.|
|Reporting domain masking||This is not supported by default. Contact your Medallia representative for more information.|
|Reports||Supported except where noted below.|
|Competitor List and Contact List|
|Data Input Module|
|Medallia Journey Analytics|
|External benchmark comparison|
|Advance reporting||Supported except where noted below|
|Customer reponse tracking|
|Social Rapid-Response Report|
|Medallia Mobile||APIs are approved and deployed within Medallia GovCloud.The Mobile application is under customer ATO and may require specific implementation. Contact your Medallia representative for more information|
|Text analytics||Translations is only available via AWS Translate. Contact your Medallia representative for more information.|
|X-Stats||Contact your Medallia representative for more information.|
In Medallia GovCloud, User ID and Password based User Account Management is not approved. User Account Management is via customer SSO that enforces the agency specific Access, Authorization, Password, and other account specific policies, such as Mutifactor Authentication (MFA).
An instance where the SSO configuration is broken and the customer is completely locked out might require invocation of the Medallia GovCloud Account Access Breakglass Process. Contact your Medallia representative for more information.
For the instances where user/password based authentication needs to be implemented, Bulk user password management feature is not available.
|Masking field data|
|Encrypting sensitive data|
|Security||Supported except where noted below.|
|Logon restrictions||Contact your Medallia representative for more information.|
|Mobile application security|
|Multi-factor authentication||Available Medallia MFA options may not work or be customer policy compliant if enabled in GovCloud. See above.|
|Apps||For specific apps, contact your Medallia representative for information.|
|Importers||Import Methods such as SFTP and AWS S3 bucket requires SFTP and AWS S3 bucket to be customer owned.|
The following importing feed file methods are not available: email-feeds; ftp-feeds; medallia ftp and feed server.
|Exporters||Data should be exported to customer owned / approved storage location.|
|Connectors||Connectors are planned to be available in a future release. Contact your Medallia representative for more information.|
|Medallia applications||No integration available with Crowdicity, Sense 360, Liveperson, or LivingLens|
|Subscribing to Instagram|
|Sandboxes and changesets||Translations is not available in Sandboxes.|
|Medallia Web in an iframe|
|Medallia Web in Salesforce|
|APIs||APIs are supported except where noted below. Integration via APIs might require GovCloud specific configuration or approval if certain API is not available. Contact your Medallia representative for more information.|
|Translations||Translations is only available via AWS Translate. Translations is not available in Sandboxes. Contact your Medallia representative for more information|
|SMS channel||Customer-owned Twilio and Custom channels only.|
|Whats App channel|
|Medallia for Salesforce||This is approved under Customer ATO if integrated using Medallia GovCloud approved methods. Contact your Medallia representative for more information.|
|Medallia for Microsoft Dynamics||This is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information.|
|Medallia for Slack||This is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information.|
|Tableau Web data connector||This is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information.|
|Medallia Speech||Basic Medallia Speech is availble is Medallia GovCloud. Speech Self service that requires integrations via connector framework will be available after the connector framework becomes available in Medallia GovCloud.|