Medallia GovCloud for Experience Cloud

Medallia Experience Cloud products and features authorized to run on Medallia GovCloud

Many Medallia Experience Cloud products and features are certified to run on Medallia GovCloud, a FedRAMP High authorized platform.


Status indicator	Meaning
done	Feature or product is available to run on Medallia GovCloud.
add_task	Requires client approval to set up or activate the feature under agency specific Authority to Operate (ATO).
close	Feature or product is not available

This list was last updated on 30 June 2023.

Feedback


Feature		Status	Notes
Signal capture		done
	Experience programs	done
	Ad hoc surveys	done
	Ask Now	done
Shared assets
	Surveys	done
	Survey designs	done	Google Analytics in only supported under Customer ATO. Contact your Medallia representative for more information.
	Email templates	done
	Distribution settings	done
	Feedback response	done
	Program fields	done
	Sampling filters	done
	Quarantine rules	done
	Question libraries	done
	Logic rules and conditions	done
	Shared asset accessibility	done
	File Upload	add_task	GovCloud instances using Medallia's GovCloud Trusted Internet Connection (TIC) premium offering require additional enablement to use File upload. Contact your Medallia representative for more information.
	Video & Audio feedback	close
Social media			In General, Social Media Collection where authentication is required for data collection is not available in GovCloud. Social Media Management is not available in GovCloud.
	Social Feedback	done
	Rival lists	close
	Social Hospitality	close
	Medallia Social Promote	close
	TripAdvisor	close
	Social links in surveys	done
Benchmarks		close	GovCloud customers can do benchmarking against owned data.
Advanced feedback
	Surveying	done
	Email templated	done
	Inviting	done
	Email domains	add_task	Contact your Medallia representative for more information.
	Email masking	add_task	Contact your Medallia representative for more information.
	Sampling	done
	Fields	done	IP Address fields can be excluded from collection as per agency requirement

Reporting


Feature		Status	Notes
Reporting permissions		done
Medallia Web		done	Supported except where noted below.
	Application switcher	close
	Reporting domain masking	add_task	This is not supported by default. Contact your Medallia representative for more information.
Reports		done	Supported except where noted below.
	Competitor List and Contact List	close
	Data Input Module	close
	Medallia Journey Analytics	close
	External benchmark comparison	close
	Geographical heatmap	close
	Industry benchmarks	close
	Sense 360	close
	Journey View	close
Advance reporting		done	Supported except where noted below
	End-user feedback	close
	Lucene-based search	close
	Push reports	done
	Rapid response	done
	Customer reponse tracking	close
	Social Rapid-Response Report	close
Medallia Mobile		done	APIs are approved and deployed within Medallia GovCloud.The Mobile application is under customer ATO and may require specific implementation. Contact your Medallia representative for more information

Action


Feature		Status	Notes
Alerts		done
Case forms		done

Analysis


Feature	Status	Notes
Text analytics	done	Translations is only available via AWS Translate. Contact your Medallia representative for more information.
Profiles	done
X-Stats	add_task	Contact your Medallia representative for more information.

Administration

In Medallia GovCloud, User ID and Password based User Account Management is not approved. User Account Management is via customer SSO that enforces the agency specific Access, Authorization, Password, and other account specific policies, such as Mutifactor Authentication (MFA).

An instance where the SSO configuration is broken and the customer is completely locked out might require invocation of the Medallia GovCloud Account Access Breakglass Process. Contact your Medallia representative for more information.

For the instances where user/password based authentication needs to be implemented, Bulk user password management feature is not available.


Feature		Status	Notes
Admin Suite		done
Organization management		done
Instance configuration		done
Anti-cheating engine		close
Data protection		done
	Data retention	done
	Masking field data	done
	Encrypting sensitive data	done
	Sensitive data	done
Security		done	Supported except where noted below.
	Logon restrictions	done	Contact your Medallia representative for more information.
	Mobile application security	done
	Multi-factor authentication	close	Available Medallia MFA options may not work or be customer policy compliant if enabled in GovCloud. See above.
	OAuth	done
	Single sign-on	done
	Outbound SSO	close
Apps		done	For specific apps, contact your Medallia representative for information.

Integrations


Feature		Status	Notes
Importers		done	Import Methods such as SFTP and AWS S3 bucket requires SFTP and AWS S3 bucket to be customer owned. The following importing feed file methods are not available: email-feeds; ftp-feeds; medallia ftp and feed server.
Manual imports		done
Exporters		done	Data should be exported to customer owned / approved storage location.
Credentials		done
Connectors		close	Connectors are planned to be available in a future release. Contact your Medallia representative for more information.
Advanced exporting		done
Advanced importing		done
Medallia applications		close	No integration available with Crowdicity, Sense 360, Liveperson, or LivingLens
External applications		done
	Integration Authenticator	done
	Subscribing to Instagram	close
Sandboxes and changesets		done	Translations is not available in Sandboxes.
Application embedding		done
	Medallia Web in an iframe	done
	Medallia Web in Salesforce	done
APIs			APIs are supported except where noted below. Integration via APIs might require GovCloud specific configuration or approval if certain API is not available. Contact your Medallia representative for more information.
	Medallia MQL	close

General


Feature		Status	Notes
Translations		done	Translations is only available via AWS Translate. Translations is not available in Sandboxes. Contact your Medallia representative for more information
Localization		done
Instance information		done
Medallia Conversations		done
	Facebook channel	close
	Live channel	close
	Slack channel	close
	SMS channel	done	Customer-owned Twilio and Custom channels only.
	Web-based channel	close
	Whats App channel	close
Add ons
	Medallia for Salesforce	done	This is approved under Customer ATO if integrated using Medallia GovCloud approved methods. Contact your Medallia representative for more information.
	Medallia for Microsoft Dynamics	done	This is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information.
	Medallia for Slack	close	This is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information.
	Tableau Web data connector	done	This is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information.
	Medallia Speech	done	Basic Medallia Speech is availble is Medallia GovCloud. Speech Self service that requires integrations via connector framework will be available after the connector framework becomes available in Medallia GovCloud.