Medallia GovCloud for Experience Cloud
Medallia Experience Cloud products and features authorized to run on Medallia GovCloud
Many Medallia Experience Cloud products and features are certified to run on Medallia GovCloud, a FedRAMP High authorized platform.
Status indicator | Meaning |
---|---|
Feature or product is available to run on Medallia GovCloud. | |
Requires client approval to set up or activate the feature under agency specific Authority to Operate (ATO). | |
Feature or product is not available |
This list was last updated on 30 June 2023.
Feedback
Feature | Status | Notes | |
---|---|---|---|
Signal capture | |||
Experience programs | |||
Ad hoc surveys | |||
Ask Now | |||
Shared assets | |||
Surveys | |||
Survey designs | Google Analytics in only supported under Customer ATO. Contact your Medallia representative for more information. | ||
Email templates | |||
Distribution settings | |||
Feedback response | |||
Program fields | |||
Sampling filters | |||
Quarantine rules | |||
Question libraries | |||
Logic rules and conditions | |||
Shared asset accessibility | |||
File Upload | GovCloud instances using Medallia's GovCloud Trusted Internet Connection (TIC) premium offering require additional enablement to use File upload. Contact your Medallia representative for more information. | ||
Video & Audio feedback | |||
Social media | In General, Social Media Collection where authentication is required for data collection is not available in GovCloud. Social Media Management is not available in GovCloud. | ||
Social Feedback | |||
Rival lists | |||
Social Hospitality | |||
Medallia Social Promote | |||
TripAdvisor | |||
Social links in surveys | |||
Benchmarks | GovCloud customers can do benchmarking against owned data. | ||
Advanced feedback | |||
Surveying | |||
Email templated | |||
Inviting | |||
Email domains | Contact your Medallia representative for more information. | ||
Email masking | Contact your Medallia representative for more information. | ||
Sampling | |||
Fields | IP Address fields can be excluded from collection as per agency requirement |
Reporting
Feature | Status | Notes | |
---|---|---|---|
Reporting permissions | |||
Medallia Web | Supported except where noted below. | ||
Application switcher | |||
Reporting domain masking | This is not supported by default. Contact your Medallia representative for more information. | ||
Reports | Supported except where noted below. | ||
Competitor List and Contact List | |||
Data Input Module | |||
Medallia Journey Analytics | |||
External benchmark comparison | |||
Geographical heatmap | |||
Industry benchmarks | |||
Sense 360 | |||
Journey View | |||
Advance reporting | Supported except where noted below | ||
End-user feedback | |||
Lucene-based search | |||
Push reports | |||
Rapid response | |||
Customer reponse tracking | |||
Social Rapid-Response Report | |||
Medallia Mobile | APIs are approved and deployed within Medallia GovCloud.The Mobile application is under customer ATO and may require specific implementation. Contact your Medallia representative for more information |
Action
Feature | Status | Notes | |
---|---|---|---|
Alerts | |||
Case forms |
Analysis
Feature | Status | Notes | |
---|---|---|---|
Text analytics | Translations is only available via AWS Translate. Contact your Medallia representative for more information. | ||
Profiles | |||
X-Stats | Contact your Medallia representative for more information. |
Administration
In Medallia GovCloud, User ID and Password based User Account Management is not approved. User Account Management is via customer SSO that enforces the agency specific Access, Authorization, Password, and other account specific policies, such as Mutifactor Authentication (MFA).
An instance where the SSO configuration is broken and the customer is completely locked out might require invocation of the Medallia GovCloud Account Access Breakglass Process. Contact your Medallia representative for more information.
For the instances where user/password based authentication needs to be implemented, Bulk user password management feature is not available.
Feature | Status | Notes | |
---|---|---|---|
Admin Suite | |||
Organization management | |||
Instance configuration | |||
Anti-cheating engine | |||
Data protection | |||
Data retention | |||
Masking field data | |||
Encrypting sensitive data | |||
Sensitive data | |||
Security | Supported except where noted below. | ||
Logon restrictions | Contact your Medallia representative for more information. | ||
Mobile application security | |||
Multi-factor authentication | Available Medallia MFA options may not work or be customer policy compliant if enabled in GovCloud. See above. | ||
OAuth | |||
Single sign-on | |||
Outbound SSO | |||
Apps | For specific apps, contact your Medallia representative for information. |
Integrations
Feature | Status | Notes | |
---|---|---|---|
Importers | Import Methods such as SFTP and AWS S3 bucket requires SFTP and AWS S3 bucket to be customer owned. The following importing feed file methods are not available: email-feeds; ftp-feeds; medallia ftp and feed server. | ||
Manual imports | |||
Exporters | Data should be exported to customer owned / approved storage location. | ||
Credentials | |||
Connectors | Connectors are planned to be available in a future release. Contact your Medallia representative for more information. | ||
Advanced exporting | |||
Advanced importing | |||
Medallia applications | No integration available with Crowdicity, Sense 360, Liveperson, or LivingLens | ||
External applications | |||
Integration Authenticator | |||
Subscribing to Instagram | |||
Sandboxes and changesets | Translations is not available in Sandboxes. | ||
Application embedding | |||
Medallia Web in an iframe | |||
Medallia Web in Salesforce | |||
APIs | APIs are supported except where noted below. Integration via APIs might require GovCloud specific configuration or approval if certain API is not available. Contact your Medallia representative for more information. | ||
Medallia MQL |
General
Feature | Status | Notes | |
---|---|---|---|
Translations | Translations is only available via AWS Translate. Translations is not available in Sandboxes. Contact your Medallia representative for more information | ||
Localization | |||
Instance information | |||
Medallia Conversations | |||
Facebook channel | |||
Live channel | |||
Slack channel | |||
SMS channel | Customer-owned Twilio and Custom channels only. | ||
Web-based channel | |||
Whats App channel | |||
Add ons | |||
Medallia for Salesforce | This is approved under Customer ATO if integrated using Medallia GovCloud approved methods. Contact your Medallia representative for more information. | ||
Medallia for Microsoft Dynamics | This is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information. | ||
Medallia for Slack | This is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information. | ||
Tableau Web data connector | This is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information. | ||
Medallia Speech | Basic Medallia Speech is availble is Medallia GovCloud. Speech Self service that requires integrations via connector framework will be available after the connector framework becomes available in Medallia GovCloud. |