Medallia GovCloud for Experience Cloud

Medallia Experience Cloud products and features authorized to run on Medallia GovCloud

Many Medallia Experience Cloud products and features are certified to run on Medallia GovCloud, a FedRAMP High authorized platform.

Status indicatorMeaning
doneFeature or product is available to run on Medallia GovCloud.
add_taskRequires client approval to set up or activate the feature under agency specific Authority to Operate (ATO).
closeFeature or product is not available

This list was last updated on 30 June 2023.

Feedback

FeatureStatusNotes
Signal capturedone
Experience programsdone
Ad hoc surveysdone
Ask Nowdone
Shared assets
Surveysdone
Survey designsdoneGoogle Analytics in only supported under Customer ATO. Contact your Medallia representative for more information.
Email templatesdone
Distribution settingsdone
Feedback responsedone
Program fieldsdone
Sampling filtersdone
Quarantine rulesdone
Question librariesdone
Logic rules and conditionsdone
Shared asset accessibilitydone
File Uploadadd_taskGovCloud instances using Medallia's GovCloud Trusted Internet Connection (TIC) premium offering require additional enablement to use File upload. Contact your Medallia representative for more information.
Video & Audio feedbackclose
Social mediaIn General, Social Media Collection where authentication is required for data collection is not available in GovCloud.

Social Media Management is not available in GovCloud.

Social Feedbackdone
Rival listsclose
Social Hospitalityclose
Medallia Social Promoteclose
TripAdvisorclose
Social links in surveysdone
Benchmarksclose

GovCloud customers can do benchmarking against owned data.

Advanced feedback
Surveyingdone
Email templateddone
Invitingdone
Email domainsadd_taskContact your Medallia representative for more information.
Email maskingadd_taskContact your Medallia representative for more information.
Samplingdone
FieldsdoneIP Address fields can be excluded from collection as per agency requirement

Reporting

FeatureStatusNotes
Reporting permissionsdone
Medallia WebdoneSupported except where noted below.
Application switcherclose
Reporting domain maskingadd_taskThis is not supported by default. Contact your Medallia representative for more information.
ReportsdoneSupported except where noted below.
Competitor List and Contact Listclose
Data Input Moduleclose
Medallia Journey Analyticsclose
External benchmark comparisonclose
Geographical heatmapclose
Industry benchmarksclose
Sense 360close
Journey Viewclose
Advance reportingdoneSupported except where noted below
End-user feedbackclose
Lucene-based searchclose
Push reportsdone
Rapid responsedone
Customer reponse trackingclose
Social Rapid-Response Reportclose
Medallia Mobile doneAPIs are approved and deployed within Medallia GovCloud.The Mobile application is under customer ATO and may require specific implementation. Contact your Medallia representative for more information

Action

FeatureStatusNotes
Alertsdone
Case formsdone

Analysis

FeatureStatusNotes
Text analyticsdoneTranslations is only available via AWS Translate. Contact your Medallia representative for more information.
Profilesdone
X-Statsadd_taskContact your Medallia representative for more information.

Administration

In Medallia GovCloud, User ID and Password based User Account Management is not approved. User Account Management is via customer SSO that enforces the agency specific Access, Authorization, Password, and other account specific policies, such as Mutifactor Authentication (MFA).

An instance where the SSO configuration is broken and the customer is completely locked out might require invocation of the Medallia GovCloud Account Access Breakglass Process. Contact your Medallia representative for more information.

For the instances where user/password based authentication needs to be implemented, Bulk user password management feature is not available.

FeatureStatusNotes
Admin Suitedone
Organization managementdone
Instance configurationdone
Anti-cheating engineclose
Data protectiondone
Data retentiondone
Masking field datadone
Encrypting sensitive datadone
Sensitive datadone
SecuritydoneSupported except where noted below.
Logon restrictionsdoneContact your Medallia representative for more information.
Mobile application securitydone
Multi-factor authenticationcloseAvailable Medallia MFA options may not work or be customer policy compliant if enabled in GovCloud. See above.
OAuthdone
Single sign-ondone
Outbound SSOclose
AppsdoneFor specific apps, contact your Medallia representative for information.

Integrations

FeatureStatusNotes
ImportersdoneImport Methods such as SFTP and AWS S3 bucket requires SFTP and AWS S3 bucket to be customer owned.

The following importing feed file methods are not available: email-feeds; ftp-feeds; medallia ftp and feed server.

Manual importsdone
ExportersdoneData should be exported to customer owned / approved storage location.
Credentialsdone
ConnectorscloseConnectors are planned to be available in a future release. Contact your Medallia representative for more information.
Advanced exportingdone
Advanced importingdone
Medallia applicationscloseNo integration available with Crowdicity, Sense 360, Liveperson, or LivingLens
External applicationsdone
Integration Authenticatordone
Subscribing to Instagramclose
Sandboxes and changesetsdone Translations is not available in Sandboxes.
Application embeddingdone
Medallia Web in an iframedone
Medallia Web in Salesforcedone
APIsAPIs are supported except where noted below. Integration via APIs might require GovCloud specific configuration or approval if certain API is not available. Contact your Medallia representative for more information.
Medallia MQLclose

General

FeatureStatusNotes
TranslationsdoneTranslations is only available via AWS Translate. Translations is not available in Sandboxes. Contact your Medallia representative for more information
Localizationdone
Instance informationdone
Medallia Conversationsdone
Facebook channelclose
Live channelclose
Slack channelclose
SMS channeldoneCustomer-owned Twilio and Custom channels only.
Web-based channelclose
Whats App channelclose
Add ons
Medallia for SalesforcedoneThis is approved under Customer ATO if integrated using Medallia GovCloud approved methods. Contact your Medallia representative for more information.
Medallia for Microsoft DynamicsdoneThis is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information.
Medallia for SlackcloseThis is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information.
Tableau Web data connectordoneThis is available when the integration is performed using Integration Authenticator. This should be covered under Customer ATO. Contact your Medallia representative for more information.
Medallia SpeechdoneBasic Medallia Speech is availble is Medallia GovCloud. Speech Self service that requires integrations via connector framework will be available after the connector framework becomes available in Medallia GovCloud.