Step 4 - Create the Required Assets
In MXO, create the assets you want to display to customers as part of a personalized conversation.
For the purposes of this exercise, you will create 4 new Assets, as follows:
Name | Type | Markup |
---|---|---|
Product 1B - top banner | JSON |
|
Product 1C - top banner | JSON |
|
Product 2B - card item | JSON |
|
Product 2C - card item | JSON |
|
To define your Assets
- In MXO, choose Orchestrate.
- Select Assets.
- On the Assets page, click Create.
- Create your new Assets, specifying the relevant asset type and markup, as described in the table above.
- Click Save.
Once created, your new Assets will appear in the main MXO UI, as follows:
Advanced Configuration - Define Asset Responses
As well as defining which assets to show to customers as part of an orchestration, you can also configure what MXO should do after a customer responds to that orchestration, by defining asset responses.
MXO captures positive responses, by default. If a customer clicks or taps on an orchestration, MXO records that action as a positive response. You can also define both negative and neutral responses if required, enabling you to capture if a customer is not an interested in a particular orchestration, at all, or just not at the current time.
For more information about responses, see What are Customer Responses? and Understanding Asset Responses