Use the Journey Visualization Controls
The Journey Visualization controls let you fine tune the data displayed in the Journey View, enabling you to focus on the customer data and behaviors that are most important to you.
Filters persist as you switch between the different Journey views, allowing you to move between, for example, the Touchpoint and Channel views without losing your current focus.
Flow and Volume Controls
Use the Flow and Volume controls to show or hide data relating to:
- Flows. The number of customers entering, leaving, or moving between nodes on the journey.
- Volumes. The volume of customers on a node.
In the default view, all flows and volumes are displayed.
Flows
Use the Flow button to control which flows are displayed in the Journey visuals. You can choose to display all flows or to turn individual flows on and off, depending on your preferences. For example, you may want to view only those flows relating to customers regressing on or leaving the journey.
By default, flows for all customers entering, leaving, or moving between lifecycle stages on the journey are shown.
Show/Hide Flows
Click the Flow button to toggle between showing and hiding all flows.
Example - Show Flows
Example - Hide Flows
Filter Individual Flows
As well as showing or hiding all flows, you can also filter on individual flows to focus on certain data.
By default, flows for all customers entering, leaving, or moving between lifecycle stages on the journey are shown.
Use the Flows dropdown menu, located in the top right of the Journey Analytics views, to turn individual flows on and off.
Example - Show only customers regressing on or leaving the journey
Filter Flows by Traffic Volume
Use the slider to filter out flows based on the volume of customer traffic. For example, you may want to filter out flows with smaller volumes of customer traffic to focus on the most common path through the customer journey. Alternatively, you may want to filter flows to show you where bottlenecks occur or how customers get to the stage where they drop off the journey completely.
To access the slider, open the flow traffic drop-down.{{< image text="TB - JV flow traffic open" src="Dynamic Audiences/TB - JV flow traffic open.png" >}} Adjust the flows displayed on screen by moving the slider handles.{{< image text="TB - JV flow traffic slider" src="Dynamic Audiences/TB - JV flow traffic slider.png" >}}
Example - Before
Example - After
Volumes
Use the Volumes button to control whether or not you see the volume of customers currently on a node (both active and inactive) in the Journey View.
By default, volumes are shown.
Show/Hide Volumes
Click the Volume button to toggle between showing and hiding all flows.
Example - Show Volumes
Example - Hide Volumes
Zoom Controls
Use the Zoom controls to resize the journey visualization shown on-screen. You can:
- Zoom in to focus on a particular aspect of the visualization,
- Zoom out to view the entire visualization on a single screen, and
- Return to normal screen resolution.
Zoom In
Use either the Zoom in button to focus on a particular aspect of the visualization.
Example - Before
Example - After
Zoom Out
Use either the Zoom Out button to view more of the visualization, on-screen.
Example - Before
Example - After
Zoom Slider
The Zoom slider provides an alternative way of zooming in and out of the Journey view.
Undo Zoom
Return to the default resolution using the Undo Zoom button.
Example - Before
Example - After
Full-Screen Mode
Use the Full-Screen Mode button to examine the visualization in more detail by removing on-screen distractions, including the bookmarks bar, menu buttons, other open tabs, and operating system information.
Example - Before
Example - After
High Contrast Mode
Use the High Contrast Mode button to toggle between normal and high contrast mode in the Journey View.
Example - Before
Example - After
