Changing the community language settings
By default, Medallia Ideas communities are set up to auto-detect a user's language based on their browser preference. If that language is one of the languages available in Medallia Ideas, then the system will display any available content in that language.
Some content in a Medallia Ideas community is automatically translated, other content needs to be translated by the community administrator to be shown in a second language.
As a general rule, elements of the community that cannot be changed, such as most of the buttons, and descriptions of time (e.g., 'This phase ends in...') are translated by the Medallia Ideas software. It is those elements that are written by administrators (e.g., The name of a challenge, page titles, etc) that will need to be translated by the community administrator.
All language settings are made on the Language tab.
Setting a default language
You can change your community's settings so that it will be shown in the same language for every user, or so that the software automatically detects the user's language from their browser or computer settings.
To set the default language for your community:
Go to the Community Settings area from the Crowd Management menu go to the Language tab.
At the top of the page, you will see the Default language option. If you'd like the system to automatically detect a user's language, leave it set to Auto-detect.
If you want to change the default language, use the drop-down box to select the default language that you would like and click Save Changes when you have finished.
Allowing users to select their language
You can allow users to choose which language they view your community in. We would particularly recommend allowing users a choice if you have selected Auto-detect for your default language.
To allow users to select their language:
1. Go to the Community Settings area from the Crowd Management menu go to the Language tab.
2. Tick Allow language choice.
3. Tick the languages users may choose and click Save changes when you have finished.
Entering content in more than one language
If you wish to run a community in more than one language at the same time, you can choose in which languages you're able to add content to your community. The text that you add to a community is called 'Admin authored content' and includes a range of fields including:
- The challenge title, short brief and full brief
- The questions on the idea submission form
- The titles of pages in your community
- The welcome text on the Standard home page
- The content of any custom pages that you add
To allow users to select their language:
Go to the Community Settings area from the Crowd Management menu and go to the Language tab.
In the Admin authored content section, select the languages in which you'd like to add content and click Save changes when you have finished.
If you'd like to learn more about adding content in more than language, please have a look at our guide on the subject.
