Sending and receiving private messages

In Medallia Ideas, you can use the Private messaging system to have a conversation with other users about your ideas.

Up to 10 users can be in a conversation in private messaging, and messages are sent instantly, so it's easy to have group discussions.

Restriction: Private messaging availability depends on your community administrator's settings. It may not be enabled in your community.

Viewing your private messages

To go to your private messages:

  1. Click on your user icon in the right hand corner of the navigation menu.

    Profile photograph with a red circle 'badge' containing the numeral 2

  2. Click My Messages to open the messages tab in your Profile.

    Profile showing "My Messages" link below the photograph and user name, and with a red circle 'badge' containing the numeral 2

  3. On the left hand side of the messages area you will see any conversations that you are having with other users. Click on a conversation to open it and view the messages in it.

    Messaging tab showing three messages

Note: If you have new messages, there will be a red badge on your user icon to let you know how many you have.

Starting a new conversation

To start a new conversation:

  1. Click the New Message button.

  2. Start typing in the To field to show matching users in your community.

    To file containing 'philip' and showing three profiles for users named 'Philip'

  3. Click on a username to send a message to that person. You can send a message to up to 9 other users.

  4. If you make a mistake and would like to remove a user from the list, click the X next to their name.

    Names of To recipients below to the To field, each name is followed by an 'X'

  5. Type your message in the box below the list of users and click Send.

Responding to messages

To respond to a message in a conversation:

  1. Go to the Messages area and click on the conversation to show the messages in it.

  2. Type your reply in the box that says Enter your Reply, below the other messages.

    Reply text field below the list of messages for a selected To group

  3. Click Send when you have finished. You will be able to see your response below the other messages.