LivingLens user roles

Medallia LivingLens user roles are applied on a channel basis for each user. User roles control what functionality a user has access to. Add On roles provide access to specific screens and additional functionality.

The exception is the Customer Admin user role, which automatically provides the user access to every channel in the Customer group with Analytics and Mobile Add On roles.

See the following sections for details about user roles:

User roles

User roles are as follows:

  • Customer Admin — All permissions, including the ability to manage users and create channels.
  • Channel Admin — Add channel users, manage media and create showreels.
  • Pro — Manage media and create showreels, typically used for insights professionals.
  • Standard — Search and view only, typically used for clients or stakeholders.
CapabilityCustomer AdminChannel AdminProStandard
Access secure video intelligence platformYesYesYesYes
Create and manage users. See User managementYesYesNoNo
Create and manage channels. See Channel managementYesNoNoNo
Upload media files to a channel. See Uploading mediaYesYesYesNo
Import Zoom meeting recordings. See Importing a Zoom meetingYesYesYesNo
Play and watch media contentYesYesYesYes
Generate shareable links of media files. See Shareable linksYesNoNoNo
Search by word, phrase, and themeYesYesYesYes
View identified Key Themes and Text SentimentYesYesYesYes
Access Analytics Module with dynamic metadata charts. See Analytics Module displayYesYes. Requires Analytics Add On roleYes. Requires Analytics Add On roleYes. Requires Analytics Add On role
Create custom filters. See Create and edit filtersYesYesYesNo
Download media, transcriptions, and metadataYesYesYesNo
Edit transcriptions manuallyYesYesYesNo
Apply facial blurring. See Facial blurYesYesYesNo
Cut and combine clips to create showreels with text overlay and subtitles. See ShowreelsYesYesYesNo
Create and manage CaptureMe mobile projects. See Mobile project managementYesYes. Requires Mobile Add On roleYes. Requires Mobile Add On roleNo

Add On roles

Add On roles provide access to specific screens and functionality.

Add On roles are as follows:

  • Analytics — User can access a channel's Analytics screen. See Analytics Module display. Exception is Customer Admin, which automatically has Analytics permission on every channel in the customer group.
  • Mobile — User can access a channel's Mobile screen. See Mobile project management. Not available for Standard users. Exception is Customer Admin, which automatically has Mobile permission on every channel in the customer group.
  • Shared Content only — User can only access media selected as Shared. See Shared content.