Media View

The Media View displays a media file and all information associated with it. Use the Media View to play video and audio files, make clips for Showreels, and access Analytics Module data at the media item level.

Access the Media View for any file by clicking its thumbnail in the channel's Media Library.

This is an example of the Media View of a video file upload.

A screenshot of a Media View page in LivingLens.

All media has a title. Description is optional and only appears if included with a media upload or if a platform user inputs one. For more information, see Managing media.

See the following sections for more information about Media View functionality:

Media player

Video and audio files have a media player.

After media uploads, it takes a few moments to process. The player on the Media View page displays the message Processing... during this time.

Once processed, the player shows a still image from a video or the label Audio Recording for audio files.

Media player playback settings include:
  • Play — Click Play icon to play the video or audio.
  • Volume — Click Volume icon to adjust the player volume.
  • Settings — Click Settings icon to access player speed settings. 1x speed by default. Available options are media playback of 0.5x, 1.5x, or 2x speed.
Note: Media player volume persists for every video, audio and published showreel in a channel. Speed must be adjusted on every media player.
If lewd video detection is activated for the channel's customer group, and the video has been identified as possibly having lewd content, the platform deactivates the video player and displays the following messaging.

A video player blocked for identified lewd content.

Likelihood of explicit content may be high or low. For more information, see Lewd video detection.

Note: Users cannot download or make a clip from blocked videos.

Rotate

Role required: Customer Admin, Channel Admin or Pro. See LivingLens user roles.

Rotate media so that it is correctly oriented before viewing and playing the content or making clips.
  1. Hover over the media player to extend the right side menu and click Rotate icon Rotate media.

  2. Click Rotate left icon or Rotate right icon until you reach the correct orientation.

  3. Click Save.

  4. The media player or image viewer displays Processing... while the rotation processes. Refresh the page to view the rotated media.

Download

Role required: Customer Admin, Channel Admin or Pro. See LivingLens user roles.

LivingLens supports media download on a file by file basis.

  1. Hover over the media player to extend the right side menu and click Download media icon Download media.

  2. For video and audio, select a download option:
    • HD — High Definition, 720p. The media downloads in a .ZIP file.

    • SD — Standard Definition, 480p. The media downloads in a .ZIP file.

    Note: If a video or image has Facial blur or Full blur, users can download either the blurred or unblurred version of the media.
  3. Unzip the download on your device. For images, the .ZIP file contains the image .PNG file.

    For video and audio, the .ZIP file contains:

    • An .MP4 of the video or audio.
    • The native transcript as a timestamped .VTT file.
    • If applicable, the English translation as a timestamped .VTT file.

Tags

Tags add searchable text to a media item. There is no limit to the number of tags you can add. All users can see all tags on the Media View page.

Use cases for tags include making notations of non-verbal insights and to label themes, incentives or personas. If you upload a meeting via the LivingLens Zoom integration, the meeting's Zoom unique identifier automatically appears as a tag.

To add a tag:

  1. Type in the tag in the Tags text box.

  2. Click Enter/Return on your keyboard to add the tag.

To remove a tag, click the x to the right of the tag text. This removes the tag from the media for all users.
Important: LivingLens cannot retrieve tags if they are removed by a user.
Tags are listed in a channel Data export; multiple tags are separated with a comma.

Tags can only be used to aid in channel search. Use Filters for a more structured media organization or navigation tool.

Filters

Filters are data in a LivingLens channel that help organize and provide context for media uploads. All users can view the filters applied to media on the Media View screen. For general information about filters, see Filters.

Filters have two components:

  • Filter group — the filter category title. Example: Age. Hover over a filter name to view the Filter group.

  • Filter name — the filter value, which is applied to a media item. Filter names can be a single word or free text. Example: 20; Example: 18-24. Filter names applied to media are displayed on the Media View page.

To add a filter:

Role required: Customer Admin, Channel Admin or Pro. See LivingLens user roles.

Before you begin, create filters to apply to media. For more information, see Create and edit filters.

  1. Click Filter Editor. By default, the Filter Editor modal shows all filters applied to the media.

  2. Click the Filter group that contains the desired filter.

  3. Click the radio button to the left of the filter name. This automatically applies the filter.

  4. (Optional) Apply more filters as needed.

  5. Click the x in the upper right of the Filter Editor modal to exit.

To remove a filter:

Role required: Customer Admin, Channel Admin or Pro. See LivingLens user roles.

  1. Click Filter Editor. By default, the Filter Editor modal shows all filters applied to the media.

  2. Deselect the radio button the left of each filter to remove it.

  3. (Optional) Remove more filters as needed.

  4. Click the x in the upper right of the Filter Editor modal to exit.

Important: LivingLens cannot retrieve filters if they are removed by a user.
The following video shows how to apply and remove filters on a media file.

Managing media

Role required: Customer Admin, Channel Admin or Pro. See LivingLens user roles.

To edit media title, description, and/or country:
  1. Click Edit icon Edit next to the media title.

  2. In the Edit Upload modal window, edit the text of the Title. Title is required and has a 75 character maximum.

  3. Add or edit the text of the Description. Description is optional and has a 600 character maximum.

  4. Select from the Country menu.

  5. Click Save.

There is no change log for text edits. LivingLens is unable to retrieve earlier title or description text or country data after it is manually edited by a platform user.

LivingLens supports media deletion on any item-by-item basis.

To delete media:

  1. Click Edit icon Edit next to the media title.

  2. Click Delete.

  3. In the Delete Confirmation modal window, click Confirm.

  4. Media is permanently deleted when the Uploads screen displays.

Important: LivingLens is unable to retrieve media if a user deletes it from a channel.

Transcript field

All video and audio files have a transcript field.

Transcript field messaging includes:

  • There are no transcriptions available for this video — No transcription (and translation if applicable) is available. Either a transcript was not ordered for the media or transcription is currently in progress. If Transcription in Progress is available above the transcript field, see Tools in the transcript field below.
  • This transcription contains no cue points — Machine Speech-to-Text processing did not identify any words.

Tools in the transcript field:

  • Order Transcript — For more information, see Ordering a transcription.
  • Transcription in Progress — Click Transcriptions in Progress to see which transcription (and translation if applicable) solutions are in progress.

  • Search transcript — Search for a term or phrase in the spoken word transcript or English translation.

  • Copy icon Copy Transcript to Clipboard — Click to copy the full transcript text. For non-English media, start from the desired transcript tab (spoken word language or English translation tab).
  • Edit icon Edit Transcript — For more information, see Editing a transcript.
  • Highlight keywords icon Highlight Keywords — Click to view Key Themes. For more information, see Key Themes Analysis.

Cognitive Analytics charts

If Analytics services are activated on the channel, data displays in a labeled tab in the Cognitive chart beneath the transcript field.

If the service is not activated, the chart displays a messaged that it is Not Requested.

Related Media

Be default, each Media View page displays a carousel of relevant media based on the media title. Media displays in the same chronological order as in the Media Library. Click a thumbnail to open the media in the current browser window.

A screenshot of the Related Media carousel on a Media View page.

If you select filters selections and then click in to a Media View, Related Media displays a carousel of media that have the most filters in common. Media is displayed from left, with most filters in common, to right. Click a thumbnail to open the media in the current browser window.

If you search a term or use the word cloud and then click in to a Media View, Related Media displays a carousel of additional media with the most relevant search results. Media displays in the same relevant order as search results in the Media Library. Click a thumbnail to open the media in the current browser window.