Role required: Customer Admin, Channel Admin or Pro. See LivingLens user roles.
Upload multiple video, audio and image files to a LivingLens channel at one time via channel Uploads. This feature may be referred to as "Bulk upload" or "Multi upload".
File upload is a manual process and limited to a maximum of 20 files at a time. The maximum individual file size a user can upload is 20GB.
There is no limit to the total number of file uploads to a channel.
Uploading media files
Before you begin, verify that you are in the channel you want to upload media to.
Check that your file is in a supported format, see Supported file formats.
Log in to LivingLens and select the channel to upload media.
Navigate to the Upload Media page.
From any channel page, click Uploads > Upload Media.
From the Media Library, click New Upload. This automatically opens the Upload Media page and opens your device's file explorer.
Select one or multiple files from the file explorer and click Open.Select up to 20 files per upload session.
(Optional) Click Upload Additional Media to re-open your device's file explorer and select additional files.
For each media file, click Edit Title and Description.
By default, the media file name appears as the title. Edit as needed. A title is required and has a 75 character maximum. It is best practice to remove the file extension (for example .MOV) from the title.
(Optional) Add a description. Description has a 600 character maximum.
For each media file, set the media country of origin. Country is required.
Click Select to extend the Country menu.
(Optional) If the Country applies to all media, tick Apply to all uploaded files before selecting the country.
Scroll or search for Country name.
Click the Country name to apply to media.
For each media file, set the media language. Language is required.
Click Select to extend the Language menu.
(Optional) If the Language applies to all media, tick Apply to all uploaded files before selecting the language.
Scroll or search for Language name.
Click the Language name to apply to media.
Audio and video only: For each media file, select a Transcription solution. For more information, see Transcription.
By default, Transcription is Not Required.
Click Not Required to extend the Transcription menu.
(Optional) If the Transcription solution applies to all media, tick Apply to all uploaded files before selecting the solution.
Click the Transcription solution.
(Optional) If Speaker Separation is available for the language and transcription solution, a checkbox appears beneath the file name. Tick Speaker Separation to order this service for a media file.Important: Human transcription incurs additional cost. Contact your Medallia Representative for pricing information.
Audio and video only: For non-English media, select a Translation solution. For more information, see Translation.
By default, Translation is Machine Translation (English).
(Optional) To order an alternative Translation solution, click Machine Translation (English) to extend the Translation menu.
(Optional) If the Translation solution applies to all media, tick Apply to all uploaded files before selecting the solution.
Click the Translation solution to apply to media.Important: Human translation incurs additional cost. Contact your Medallia Representative for pricing information.
(Optional) Add filters to each media item.
Click Add Filters to open the Filter editor.
If the required filter does not exist, create the filter. For more information, see Create and edit filters.
- (Optional) If the Filter applies to all media, tick Apply to all uploaded files before selecting the filter.Note: Apply to all uploaded files overwrites all previously applied filters. Only tick Apply to all uploaded files if no filters are applied to media uploads.
Click the Filter group that contains the desired filter.
Click the radio button to the left of the filter name. This automatically applies the filter.
Click the x in the upper right of the Filter Editor to exit.
To add or edit filter selections, click Edit filters.
To remove a file you no longer want to upload, click Delete the upload.
Multiple files are queued for initial upload and display their upload progress. After all uploads finish, click Complete Upload to upload media to the channel.
- The Uploads page displays automatically with a summary of channel uploads. Click Media Library to view media files upon upload and processing completion.
Tips for uploading media
Group files by language or country on your device. Upload each of these groups and use the Apply to all uploaded files checkbox when selecting language or country.
If media files have a shared filter value, select that filter first and use the Apply to all uploaded files checkbox. Then, add additional filters on a file by file basis.
After upload, media processes for display in the channel. While a media file processes, its Media Library thumbnail image is grey with the message Processing… and the media player on the Media View page is grey with the message Processing...
Once media has finished its initial processing, the platform displays a thumbnail image in the Media Library and the media is playable on Media View. If transcription and translation were ordered, and if the channel is set to process media for cognitive analytics, this data appears on the Media View as Filters and on a configured Analytics Module, once it finishes processing.
Supported file formats
The LivingLens platform supports uploads of the following file formats.
Video — 3GP, AVI, DIVX, FLV, MKV, MOV, MPEG, MP4, MPG, MTS, WEBM, WMV
Audio — AAC, AIF, AIFF, FLAC, M4A, MP3, MP4, WAV, WMV
Image — BMP, GIF, JPEG, JPG, PNG, PNG8