Connecting LivingLens and Zoom accounts

Role required: Customer Admin, Channel Admin or Pro. See LivingLens user roles.

Follow the instructions below to connect your LivingLens and Zoom accounts within the LivingLens platform.

Medallia LivingLens app pre-approval

Some Zoom accounts require that Zoom Marketplace apps be approved by an account's Zoom Admin before they can be accessed by anyone on the Zoom account.

LivingLens recommends checking if your Zoom account requires Zoom app pre-approved by your Zoom Admin. If it is required, request your Admin's approval for the Medallia LivingLens Zoom app via the Zoom App Marketplace https://marketplace.zoom.us/apps/Jnw8rWiVRiCgjqtK8TrqaQ

Connecting LivingLens and Zoom accounts

When the app is approved, anyone on an organization's Zoom account can connect a LivingLens account to a Zoom account, powered by the Medallia LivingLens Zoom app.

  1. Log in to LivingLens.

  2. Click User menu icon and select My account icon My Account.

  3. Click Connect Zoom Account. This automatically jumps to the Zoom App Marketplace. If you are not already signed in to Zoom, you will be prompted to sign in to your Zoom account.

  4. Zoom displays the requirements for the Medallia LivingLens Zoom app, click Authorize to add the app to your account.

    This should automatically return you to the LivingLens platform My Account page. The platform displays the account connection date.

  5. Zoom may send a confirmation email that you have a new app installed on your Zoom account.

  6. You are now able to import Zoom cloud recorded meetings. For more information, see Importing a Zoom meeting.

The following video shows to connect LivingLens and Zoom accounts.