Mindful for government - Coming soon!

Release pending

Read about the latest system updates, feature enhancements, and new features on the Mindful platform.
Note: Looking for more?
  • Visit our Known Issues page to keep up to date on current issues.
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Release highlights

The Callback Overview page is available!

image of the callback overview page

This new page presents metrics that were previously available on the Callback Status page, while the Call Target statistics table remains on the Callback Status page. All familiar metrics are still available, and moving them to the Callback Overview page improves load times for real-time reports.

To learn more, see Callback overview.

Fixed issues

(MENG-1232) An issue causing custom metadata media files not to appear on the Media Sets page has been resolved.

When an Audio or DTMF metadata item was configured for a Call Target using a custom Media Set, previously the expected new entries for agent- and customer-side audio files were not added to the Media Set. With this release, the entries will be available to hold the respective custom audio files.

(MENG-1095) The Call Detail page will now load more efficiently.

We are optimizing the data loading process to reduce page load time, and this release takes us further in that direction.