Access to some parts of Medallia Documentation requires authentication to view. To authenticate, sign in to your Medallia application (such as Medallia Web reporting, Medallia Admin Suite, or Medallia Knowledge Center), and then click the ? Help or Docs links. For example:

Help and Docs links

Clicking these links authenticates your access to documentation, and redirects you to this portal. You then have several weeks to use the site before being prompted to re-authenticate.

Medallia employees can authenticate by clicking either the sign-in link in the upper right corner of this page, or the Medallia Documentation tile on the company Okta screen.

If you are having problems authenticating, contact Medallia Support.