Five9 Direct-to-Transcript configuration

Genesys Direct-to-Transcript configuration

Amazon Connect integration guide

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Implementation guides for connecting V-Blaze and OrecX for real-time or post-call transcription

Direct-to-Transcript

Sending utterances, transcripts, and recordings

Custom DtT configurations

voci/direct-to-transcript/custom-dtt-configurations

direct-to-transcript/custom-dtt-configurations

Medallia Developer Portal

Medallia Documentation

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Experience management platform that helps companies put customer and employee experiences at the center of their business

Medallia Experience Cloud

Capture feedback across any digital channel: websites, apps, software applications, and connected devices

Medallia Digital

Custom-tuned ASR transcription, APIs, and analytics solutions for call centers serving many industries and languages

Voci

Improve conversion, sales, and loyalty across all your digital offerings

Digital Experience Analytics

Capture, analyze and share media feedback content at scale to tell powerful stories and inspire better decision-making in your organization.

Medallia LivingLens

Keep customers and agents engaged from anywhere

Agent Connect

An end-to-end Behavioral Analytics solution that tracks, enriches and stores your events

Journey Analytics

Information not specific to any particular product

Medallia Company

Features reference for Voci's automatic speech recognition engine

ASR engine

Audio best practices and audio capture service integration guide for Voci's ASR engine

Audio capture

Docs for the languages, regional dialects, and industry domains supported by Voci's ASR engine

Language models

Implementation guides for Voci tuning capabilities like substitutions, redaction, custom language modeling, and hinting to tune Voci transcription output to fit your specific needs

Output tuning guides

Release notes for language models and other Voci products

Releases

API and system administration docs for V-Blaze, Voci's on-premises ASR solution

V-Blaze

API reference and developer docs for V-Cloud, Voci's cloud ASR service

V-Cloud

Docs for V-Spark, Voci's transcription output and speech browser