Enable Kinesis data stream for agent events

Go to the Amazon Connect console and select the instance created in Create a Connect instance.
  1. Go to the Data streaming page from the Instances menu.
    1. Select the Enable data streaming checkbox.
    2. Select Create a new Kinesis Stream under the Agent Events list.
  2. On the Create data stream page, enter vocikinesis_stream in the Data stream name field, and click Create data stream.
    Note:

    The Data stream name must be called vocikinesis_stream. Alternative names will prevent the stream from working.

  3. Return to the Data streaming page.
    1. Select vocikinesis_stream in the Contact Trace Records list.
    2. Select vocikinesis_stream in the Agent Events list.
      Note:

      Refresh the page if the Contact Trace Records or Agent Events lists are grayed out.

    3. Click Save.