English

English models are available for the following regions:

Table 1. Available English Language Packages

English Language Package

Features Supported

Region

Model ID

Domain

Version

Emotion

Sentiment

Gender

Redaction

Hinting

AgentID

North America

eng1:callcenter

Customer care contact center for any industry

7.1.0-1

North America

eng-us:callcenter

Customer care contact center for any industry

7.1.0-1

North America

eng1:financial

Financial institution customer services

7.0.0-1

North America

eng1:healthcare

Health insurance member services

7.0.0-1

North America

eng1:voicemail

Voicemail

7.0.0-2

North America

eng1:survey

Customer satisfaction survey responses

7.0.0-1

North America

eng1:largevocab

Speech from any source

7.0.0-1

North America

eng1:autodealership

Automobile sales and service

7.0.0-2

North America

eng1:bedding

Bedding

6.0.0-1

North America

eng1:insurance

Property, life, and auto insurance customer care

7.0.0-1

Australia

eng2:callcenter

Customer care contact center for any industry

7.0.0-1

Australia

eng2:voicemail

Voicemail

7.0.0-1

Australia

eng2:survey

Customer satisfaction survey responses

7.0.0-1

Australia

eng2:largevocab

Speech from any source

7.0.0-1

United Kingdom

eng3:callcenter

Customer care contact center for any industry

7.0.0-1

United Kingdom

eng3:voicemail

Voicemail

7.0.0-1

United Kingdom

eng3:survey

Customer satisfaction survey responses

7.0.0-1

United Kingdom

eng3:largevocab

Speech from any source

7.0.0-1

Europe

eng4:callcenter

Customer care contact center for any industry

7.0.0-1

Europe

eng4:voicemail

Voicemail

7.0.0-1

Europe

eng4:survey

Customer satisfaction survey responses

7.0.0-1

Europe

eng4:largevocab

Speech from any source

7.0.0-1

Philippines

eng5:callcenter

Customer care contact center for any industry

7.0.0-1

Philippines

eng5:voicemail

Voicemail

7.0.0-1

Philippines

eng5:survey

Customer satisfaction survey responses

7.0.0-1

Philippines

eng5:largevocab

Speech from any source

7.0.0-1

International

eng-intl:travel

Air travel customer service

7.0.0-1

Click the links above or browse this section for more detail on each of these language packages.