English (North America) Call Center

Table 1. eng-us:callcenter Language Model

Model ID

eng-us:callcenter

Package Name

voci-langpack-eng-us_callcenter-7.2.0-1.x86_64.rpm

Version

7.2.0-1

Last Updated

April 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North America

Acoustic Model

eng-us

Domain

Customer care contact center for any industry

Compatible Versions

ASR engine version 7.x

Release Notes

Improvements to both overall accuracy and profanity recognition.

Table 2. eng-us:callcenter Language Model

Model ID

eng-us:callcenter

Package Name

voci-langpack-eng-us_callcenter-7.2.0-1.x86_64.rpm

Version

7.1.1-1

Last Updated

March 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North America

Acoustic Model

eng-us

Domain

Customer care contact center for any industry

Compatible Versions

ASR engine version 7.x

Release Notes

Table 3. eng-us:callcenter Language Model

Model ID

eng-us:callcenter

Package Name

voci-langpack-eng-us_callcenter-7.1.0-1.x86_64.rpm

Version

7.1.0-1

Last Updated

January 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North America

Acoustic Model

eng-us

Domain

Customer care contact center for any industry

Compatible Versions

ASR engine version 7.x

Release Notes

Improved models for English (North America) Call Center domain including updates to the acoustic and language models for significantly increased accuracy and performance.

The eng-us:callcenter model has deprecated eng1:callcenter, and is now the default when not otherwise specified.

English (North America) Call Center

Table 4. eng1:callcenter Language Model

Model ID

eng1:callcenter

Package Name

voci-langpack-eng1_callcenter-7.1.0-1.x86_64.rpm

Version

7.1.0-1

Last Updated

January 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North American

Acoustic Model

eng1

Domain

Customer care contact center for any industry

Compatible Versions

ASR engine version 7.x

Release Notes

Improved accuracy with a slight decrease in performance.

This update was performed to provide some improvement for those who are unable to use the eng-us:callcenter model. The eng-us:callcenter model has deprecated the eng1:callcenter model and is recommended for all uses.

Table 5. eng1:callcenter Language Model

Model ID

eng1:callcenter

Package Name

voci-langpack-eng1_callcenter-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

May 2020

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North American

Acoustic Model

eng1

Domain

Customer care contact center for any industry

Compatible Versions

ASR engine version 7.x

Release Notes

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