English (North America) Financial

Table 1. eng-us:financial Language Model

Model ID

eng-us:financial

Package Name

voci-langpack-eng-us_financial-7.0.1-1 .x86_64.rpm

Version

7.0.1-1

Last Updated

May 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, AgentID

Language

English

Region or Dialect

North American

Acoustic Model

eng-us

Domain

Financial institution customer services

Compatible Versions

ASR engine version 7.x

Release Notes

Improvements to overall accuracy.

Table 2. eng-us:financial Language Model

Model ID

eng-us:financial

Package Name

voci-langpack-eng-us_financial-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

March 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, AgentID

Language

English

Region or Dialect

North American

Acoustic Model

eng-us

Domain

Financial institution customer services

Compatible Versions

ASR engine version 7.x

Release Notes

Improved models for English (North America) Insurance domain including updates to the acoustic and language models for significantly increased accuracy and performance.

The eng-us:financial model has deprecated eng1:financial.

Table 3. eng1:financial Language Model

Model ID

eng1:financial

Package Name

voci-langpack-eng1_financial-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

May 2020

Features Supported

Emotion, Sentiment, Gender, Redaction, AgentID

Language

English

Region or Dialect

North American

Acoustic Model

eng1

Domain

Financial institution customer services

Compatible Versions

ASR engine version 7.x

Release Notes

***