Plain Text Search
Plain text search may be used to search for single or multi-word phrases, while a regular expression search accepts only single words such as "frustrat*". The following table shows characters that may be used to perform special functions when using plain text search.
Files that do not contain "not happy"
cell phone & tablet
Files containing both "cell phone" and "tablet"
cell phone | tablet
Files containing either "cell phone" or "tablet"
Wildcard for 0+ characters
Will return results for help, helping, helpful, and other variants of the word stem. Does not work with multi-word searches.
Single character wildcard
Will return results for "there", "thank", "those". Does not work with multi-word searches.
Search for phrases appearing up to n words apart within the same speaker turn
cancel account ~4
Files containing "cancel" and "account" within the same speaker turn and no more than 4 words apart. For example, "cancel your, the account", "cancel my daughter’s membership account", and so on.
Search for phrases appearing within the same speaker turn
cancel account ~t
Files in which "cancel" and "account" appear in the same speaker turn
Search for phrases found at the beginning of a speaker turn
^ thank you
Files containing "thank you" at the beginning of a speaker turn
Search for phrases found at the end of a speaker turn
account number $
Files containing "account number" at the end of a speaker turn
^(beginning of line) and
$(end of line) characters were added in V‑Spark Version 3. Data uploaded prior to Version 3 cannot be searched using these characters.