The User Accounts section at the bottom of the settings iconSettings > Accounts screen displays a list of all V‑Spark user accounts the current user may edit. The accounts list shows each account's username, email address, full name, company, and system admin status, as in the following example:

accounts screen

Account permissions have a significant impact on the company, organization, and user information available on the Accounts screen.


  • Most user accounts have permissions limited to specific companies or organizations. The Account Settings page displays only entities that the active, currently logged-in account has view permission. Those entities may only be modified if the active account has edit permission.

  • Attributes for companies and organizations may only be edited if the active account has permission to modify them.
  • Attributes for other user accounts may only be changed if the active account has permission to modify those accounts' companies.

Also note that:

  • If the active account has only organization-level view and write permissions, that account cannot view any company information.

  • To be able to set permissions for any user in any company or organization, you must be logged in as a system administrator.

The Accounts screen indicates the following status information for user accounts:

  • If an account has been created but not verified, its username will have a warning icon next to it.

  • If a user account has been disabled, the entry for that account is displayed in an italic typeface.

  • If the active account has system administrator privileges, the last column of the list will display the words "System admin" for other user accounts that also have system administrator permissions.


The Accounts screen offers the following user account management operations:

Enable requests

New V‑Spark users may request accounts on the system from the login page. Requested accounts must be verified by a system or company administrator before they are enabled.

A company account must already exist before users can register for an account associated with that company. If a company exists in V‑Spark, a user can request an account by following the registration link for that company.

Copy the registration link for that company by right-clicking Register... in the Company section of the Accounts Settings page:

right-click the Register... link and click Copy link address in the context menu

Provide this link to unregistered users so that they can request a V‑Spark account.

When an unregistered user uses the link, the Sign Up screen displays:

new user information dialog

Users must log in with the account's username (and not with its email address).

Note: Users can also request V‑Spark accounts by clicking Sign up on the V‑Spark home page. A system or company administrator must verify the account. The account must be assigned to a company before the account can be fully verified.


When a user account is created using the Sign Up page, that account must be verified before the associated user can log in. A user who has Create/Edit permissions for the company with which the user is associated must validate the new account. That user can also assign user permissions for the new user across companies and organizations.

The following example shows the section of the Accounts page where you can update user accounts:

user accounts list

To verify a new user account:

  1. Log into V‑Spark using an account that has Create/Edit permissions for the company with which the new account will be associated

  2. Select the Accounts section of the Settings menu

  3. Scroll down to view the User Accounts section

  4. Click the edit icon to the left of the unverified user. The User settings page is displayed.

  5. Assign the account to a company if it is not already associated with one.

    1. In the Profile portion of the page, check the Company field. If the user account is not associated with a company, select Set user company. If the user has already been assigned to a company, the name of the company will display, and no action is required.

    2. Select a company name from the drop-down menu to assign the user to a company.

    3. Click the check mark to proceed.

  6. Verify the account - In the Auth portion of the page, select the Unverified field. (If the user has already been verified, the field will be labeled Verified, and no action is required.) A Verify user pop-up displays.

  7. Select Verified from the left-hand drop-down menu.

  8. Select the check mark to close this pop-up and proceed.

  9. To set a user's permissions, select the icon to the left of the entry for that user.

  10. Select the check mark to close this pop-up and proceed.