Requesting Agile Research provisioning

For customers, submit a feature activation request through the Knowledge Center.

After the provisioning request has been submitted, complete the steps in the sections below.

Data records (EDR) customers

After the provisioning request is submitted, customers are required to sign a legal letter to ensure that they meet the following legal criteria. No redlines are allowed.

• Must have standard Medallia Experience Cloud terms

• Must have the live Medallia Experience Cloud product description link

• Must have the live subprocessor link

After the Agile Research account is provisioned, the Agile Research Account Administrator will get an email notification that the account is active.

Non-data records customers

Medallia Experience Cloud customers must be on data records to get access to Agile Research. If a customer is not on data records, Deal Desk will work with the customer to convert their existing contract.