Retrieving an Interaction response

The Medallia Experience Orchestration SDK considers Android Activities and Fragments as Interactions. When configured correctly the SDK will automatically send an Interaction request to Medallia Experience Orchestration and process the response which may contain Points (Optimizations, Capture, etc). If desired, you can be notified of these automatic Interactions to take additional action on each Interaction request, by using the automatic Interaction subscription API.

It is incumbent on you to then process the response in order for the Medallia Experience Orchestration SDK to perform automatic Capture and Optimization.

Important: Assigning a manual/custom Interaction to a view should be done before setting an automatic Interaction callback. If you set a callback for an automatically triggered Interaction, you are advised to remove that callback as soon as it is no longer needed under your Activity's onStop method.

The response can be passed to the process method, as shown below. By calling this method the response is returned to the SDK to process, attaching any Captures, Trackers, and/or Optimizations to the Interaction.

This functionality will not work if automatic Interaction detection is disabled. For retrieving the response in sending programmatic Interactions, see sending an Interaction request and retrieve the response.

Retrieving a response for an automatic Activity Interaction request

Kotlin
Java

import com.medallia.mxo.automatic.MXOAutomaticInteractionSubscription
import com.medallia.mxo.mxoSubscribeToAutomaticInteraction
import com.medallia.mxo.process
import android.util.Log

class MainActivity : AppCompatActivity() {
	private var mxoAutomaticInteractionSubscription: MXOAutomaticInteractionSubscription? = null
	
	override fun onCreate(savedInstanceState: Bundle?) {
        	super.onCreate(savedInstanceState)
        	setContentView(R.layout.activity_main)
    	}

    	override fun onStart() {
    		super.onStart()
        	mxoAutomaticInteractionSubscription = mxoSubscribeToAutomaticInteraction {
            		interaction(this@MainActivity)
            		onError { error ->
                		Log.e(TAG, "SDK Error", error)
            		}
            		onFailure { error ->
                		Log.e(TAG, "API Error", error)
            		}
            		onResponse { response ->
                		Log.d(TAG, "Success: ${response.tid}")
                		response.process()
            		}
        	}
    	}

    	override fun onStop() {
    		super.onStop()
       		mxoAutomaticInteractionSubscription?.unsubscribe()
    	}

    	companion object {
    		const val TAG = "MainActivity"
    	}
}

import com.medallia.mxo.MedalliaMXO;
import com.medallia.mxo.automatic.MXOAutomaticInteractionSubscriber;
import com.medallia.mxo.automatic.MXOAutomaticInteractionSubscription;
import com.medallia.mxo.interactions.MXOInteractionResponse;
import com.medallia.mxo.MXOErrorApi;
import com.medallia.mxo.MXOErrorSdk;
import org.jetbrains.annotations.Nullable;

public class MainActivity extends AppCompatActivity {
	private MXOAutomaticInteractionSubscription mxoAutomaticInteractionSubscription = null;

    	@Override
    	protected void onCreate(Bundle savedInstanceState) {
        	super.onCreate(savedInstanceState);
    	}

    	@Override
    	protected void onStart() {
        	super.onStart();
        	MXOAutomaticInteractionSubscriber subscriber = new MXOAutomaticInteractionSubscriber.Builder()
                        .interaction(this)
                        .onError(error -> Log.e("example", "SDK Error: " + error.getErrorMessage()))
                        .onFailure(error -> Log.e("example", "API Error: " + error.getErrorMessage()))
                        .onResponse(response -> Log.d("example", response.getTid()))
                        .build();
        	mxoAutomaticInteractionSubscription = MedalliaMXO.subscribeToAutomaticInteraction(subscriber);
	}


    	@Override
    	protected void onStop() {
        	super.onStop();
        	if (mxoAutomaticInteractionSubscription != null) {
            		mxoAutomaticInteractionSubscription.unsubscribe();
        	}
    	}
}

Retrieving a response for an automatic Fragment Interaction request

Kotlin
Java

import com.medallia.mxo.automatic.MXOAutomaticInteractionSubscription
import com.medallia.mxo.mxoSubscribeToAutomaticInteraction
import com.medallia.mxo.process
import android.util.Log

class MainActivity : FragmentActivity() {
	private var mxoAutomaticInteractionSubscription: MXOAutomaticInteractionSubscription? = null

	override fun onCreate(savedInstanceState: Bundle?) {
        	super.onCreate(savedInstanceState)
        	setContentView(R.layout.activity_main)
        	if (savedInstanceState == null) {
            		supportFragmentManager.beginTransaction()
                		.add(R.id.fragment_container, TestFragment())
                		.setReorderingAllowed(true)
                		.commit()
        	}
	}

	override fun onStart() {
        	super.onStart()
        	supportFragmentManager
        		.findFragmentById(R.id.fragment_container)
            	mxoAutomaticInteractionSubscription = mxoSubscribeToAutomaticInteraction {
            		interaction(fragment = this@TestFragment)
                	onError { error ->
                		Log.e(TAG, "SDK Error", error)
               	 	}
			onFailure { error ->
                    		Log.e(TAG, "API Error", error)
                	}
			onResponse { response ->
                    		Log.d(TAG, "Success: ${response.tid}")
                    		response.process()
               	 	}
		}
	}

    	override fun onStop() {
        	super.onStop()
        	supportFragmentManager
        		.findFragmentById(R.id.fragment_container)
            		mxoAutomaticInteractionSubscription?.unsubscribe()
    	}

	class TestFragment : Fragment() {
        	override fun onCreateView (
        		inflater: LayoutInflater,
            		container: ViewGroup?,
            		savedInstanceState: Bundle?
        	): View? = inflater.inflate(R.layout.fragment_test, container, false)
    	}

    	companion object {
    		const val TAG = "MainActivity"
    	}
}

import com.medallia.mobile.MedalliaMXO;
import com.medallia.mxo.automatic.MXOAutomaticInteractionSubscriber;
import com.medallia.mxo.automatic.MXOAutomaticInteractionSubscription;
import com.medallia.mxo.interactions.MXOInteractionResponse;
import com.medallia.mxo.MXOErrorApi;
import com.medallia.mxo.MXOErrorSdk;

public class FirstFragment extends Fragment {
	private FragmentFirstBinding binding;
    	private MXOAutomaticInteractionSubscription mxoSubscription;

    	@Override
    	public View onCreateView(
        	LayoutInflater inflater, ViewGroup container,
            	Bundle savedInstanceState
    	) {

        binding = FragmentFirstBinding.inflate(inflater, container, false);
        return binding.getRoot();
}

public void onViewCreated(@NonNull View view, Bundle savedInstanceState) {
	super.onViewCreated(view, savedInstanceState);
        binding.buttonFirst.setOnClickListener(new View.OnClickListener() {
            	@Override
            	public void onClick(View view) {
                	NavHostFragment.findNavController(FirstFragment.this)
                        	.navigate(R.id.action_FirstFragment_to_SecondFragment);
            	}
        });
	MXOAutomaticInteractionSubscriber subscriber = new MXOAutomaticInteractionSubscriber.Builder()
		.interaction(this)
		.onError(error -> Log.e("example", "SDK Error: " + error.getErrorMessage()))
		.onFailure(error -> Log.e("example", "Api Error: " + error.getErrorMessage()))
		.onResponse(response -> Log.d("example", response.getTid()))
		.build();
	this.mxoSubscription = MedalliaMXO.subscribeToAutomaticInteraction(subscriber);
}

    	@Override
    	public void onDestroyView() {
        	super.onDestroyView();
        	binding = null;
        	if (this.mxoSubscription != null) {
            		mxoSubscription.unsubscribe();
            		mxoSubscription = null;
        	}
    	}
}

Retrieving a response for a manually assigned Interaction request

Kotlin
Java

import com.medallia.mxo.interactions.MXOInteraction
import com.medallia.mxo.process
import com.medallia.mxo.automatic.mxoAutomaticInteractionSubscriber
import com.medallia.mxo.automatic.mxoAutomaticInteractionSubscribtion
import android.util.Log

override fun onStart() {
	super.onStart()
	mxoAutomaticInteractionSubscription = mxoSubscribeToAutomaticInteraction {
            		interaction(MXOInteraction(URI("/ManualInteraction")))
		onError { error ->
                	Log.e(TAG, "SDK Error", error)
            	}
		onFailure { error ->
                	Log.e(TAG, "API Error", error)
            	}
		onResponse { response ->
                	Log.d(TAG, "Success: ${response.tid}")
                	response.process()
            	}
	}
}

override fun onStop() {
	super.onStop()
      	mxoAutomaticInteractionSubscription?.unsubscribe()
}

import com.medallia.mxo.MedalliaMXO;
import com.medallia.mxo.interactions.MXOInteraction;
import com.medallia.mxo.interactions.MXOInteractionResponse;
import com.medallia.mxo.automatic.MXOAutomaticInteractionSubscrber;
import com.medallia.mxo.automatic.MXOAutomaticInteractionSubscription;
import com.medallia.mxo.MXOErrorApi;
import com.medallia.mxo.MXOErrorSdk;
import java.net.URI;

@Override
protected void onStart(){
        super.onStart();
	MXOAutomaticInteractionSubscriber subscriber = new MXOAutomaticInteractionSubscriber.Builder()
		.interaction(this)
		.onError(error -> Log.e("example", "SDK Error: " + error.getErrorMessage()))
		.onFailure(error -> Log.e("example", "API Error: " + error.getErrorMessage()))
		.onResponse(response -> Log.d("example", response.getTid()))
		.build();
        mxoAutomaticInteractionSubscription = MedalliaMXO.subscribeToAutomaticInteraction(subscriber);
    });
}

@Override
protected void onStop(){
        super.onStop();
        if (mxoAutomaticInteractionSubscription != null) {
      		mxoAutomaticInteractionSubscription.unsubscribe();
    	}
}