Dormant Periods

Finds journeys where customers had a specific number of dormant (inactive) periods. By default, an inactive period lasts for 24 hours.

Usage Notes

  • in range is inclusive on both sides; that is, in range(3, 5) means >=3 and <=5.

Optional Components

ComponentExample
at keywordcount of dormant periods at interaction(

Examples

discover journeys where count of dormant periods > 3
discover journeys where count of dormant periods in range (2, 4)hours >
discover journeys where count of dormant periods at interaction(activity='Start Application') >= 1