Freshworks
Integrations between Medallia Agent Connect and Freshworks solutions enable you to send feedback requests to customers automatically after your team closes tickets in Freshdesk, Freshservice, or Freshsales. Work with your Agent Connect Client Success Manager to build an integration that meets your team's needs and objectives.
Important: Before you begin an integration with Freshworks, ensure that you have entered a test email address in Agent Connect and have collected your test and production API credentials. For more information, see Integrations.
For more information, see the following topics:
