Update your display name, add a signature, manage notifications and password settings.

When messaging in the Medallia Concierge Inbox, user initials appear to the right of any messages sent by the user. Hovering over the initials will show the display name of a user.

To change your display name, click your initials to the top right of the screen and My Settings.

From here, manage your display name, add a signature and enter your HotSOS login if you've integrated your Medallia Concierge service with HotSOS.

When using Medallia Concierge's Teams feature, choose view options for unassigned conversations and teammates.

Opt-in to the notifications you'd like to receive, either Desktop through your browser or Mobile through your app.

Finally, edit your credentials in the Change Password screen.